Client Support

ADP•Alpharetta, GA

1d•Hybrid

About The Position

ADP is hiring Associate Client Support Consultants for a hybrid position, requiring 3 days in the office and 2 days at home each week. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology. The primary goal is to assist clients with 1-49 employees, with daily tasks varying based on client questions and solutions. The role operates in a metrics-driven call center environment with a structured day, emphasizing clear and professional communication, both over the phone and in writing. The company offers award-winning training, career advancement opportunities, and an inclusive culture with a focus on collaboration and belonging.

Requirements

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Able to work overtime hours during peak seasons.
Military experience is also considered.
Experience in a call center environment is preferred.

Nice To Haves

Call center experience is preferred.
A college degree is great but not required.

Responsibilities

Help clients manage their business using ADP solutions, including troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continuously upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize oneself to deal with a high volume of inbound calls, with potential for increased daily phone time during peak seasons.