Client Support

ADP•El Paso, TX

1d•Hybrid

About The Position

ADP is hiring Associate Client Support Consultants for a hybrid role, working 3 days in the office and 2 days from home. This position serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, training users on ADP technology, and more. The primary goal is to help clients who have between 1-49 employees. The role requires comfort in a metrics-driven call center environment with a structured day, clear communication skills, and the ability to build rapport and trust with clients. The company offers career advancement opportunities, award-winning training, world-class service guidelines, and an inclusive environment with a culture of collaboration and belonging.

Requirements

At least one year of experience in a customer service environment.
Ability to work overtime hours during peak seasons.
Skills to do the job (a college degree is not required).
Military experience is also considered, valuing the discipline, commitment, and problem-solving abilities developed.

Nice To Haves

A college degree is great but not required.

Responsibilities

Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize to deal with a high volume of inbound calls.
Increase daily phone time during peak seasons, like at the close of the year.