Customer Service Rep / Call Center / Client Support
About The Position
ADP is hiring customer service professionals for their Associate Client Support Consultants positions. This is a hybrid position with 3 days in the office and 2 days at home, operating on a Monday through Friday work week. The role involves serving as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. You will carry the weight of ADP's service reputation and client satisfaction. The primary goal is to help clients who have between 1-49 employees. Every day will be different due to varying questions and solutions. The role requires comfort in a metrics-driven call center environment with a structured day, strong communication skills to build rapport and trust, and professionalism. Clear and actionable communication, both over the phone and in writing, is essential. The company offers a healthy dose of fun, career advancement, friendships, and values inclusion.
Requirements
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
- Ability to work overtime hours during peak seasons.
- Experience in customer service, or military experience where skills including teamwork, adaptability, organization, and follow-through will help build team and client relationships, identify solutions, and achieve success.
Nice To Haves
- Fluent in both English and Spanish.
- A college degree is great but not required.
Responsibilities
- Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
- Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
- Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.
Benefits
- Career advancement opportunities
- Award-winning training
- World-class service guidelines
- Inclusive environment with a culture of collaboration and belonging
- Ongoing training, development, and mentorship opportunities
- Best-in-class benefits start on Day 1
- Focus on mental health and well-being
- Company-paid time off for volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
