Client Support

ADP•Glenvar Heights, FL

1d•Onsite

About The Position

ADP is hiring bilingual Associate Client Support Consultants. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to assist clients who have between 1-49 employees. The role requires comfort in a metrics-driven call center environment with a structured day, strong communication skills, and the ability to build rapport and trust with clients. The company emphasizes an inclusive environment with a culture of collaboration and belonging, offering career advancement, award-winning training, and world-class service guidelines.

Requirements

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Bilingual: fluent in English and Spanish (speaking, reading, writing).
Able to work overtime hours during peak seasons.
Military experience is also considered.

Nice To Haves

Call center experience is preferred.
A college degree is great but not required.

Responsibilities

Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continuously upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize to handle a high volume of inbound calls, with potential for increased phone time during peak seasons.