Customer Service Rep / Call Center / Client Support
About The Position
ADP is hiring Associate Client Support Consultants for a hybrid role, requiring 3 days a week in the office and 2 days at home. This position offers career advancement opportunities, award-winning training, and world-class service guidelines to foster success, growth, and continued learning. The company promotes an inclusive environment with a culture of collaboration and belonging. In this role, you will be the primary contact for clients, solving their challenges, answering questions, and training them on ADP technology, thereby carrying the responsibility for ADP's service reputation and client satisfaction. While the core goal is to assist clients with 1-49 employees, each day presents new questions and solutions, keeping the role dynamic. The company provides top-ranked training to ensure success. The role operates in a metrics-driven call center environment with a structured day. Success requires strong client communication skills to build rapport, establish trust, and maintain professionalism, with clear and actionable written and verbal communication. The ability to manage pace is essential, alongside a fun and inclusive work culture that fosters lasting friendships.
Requirements
- At least one year of experience in a customer service or call/service center environment.
- Ability to work overtime hours during peak seasons.
- Military experience is considered an acceptable alternative to formal education or experience, recognizing the discipline, commitment, and problem-solving abilities developed.
Nice To Haves
- A college degree is beneficial but not strictly required.
Responsibilities
- Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
- Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Continuously upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
- Adhere to a daily schedule and organize oneself to handle a high volume of inbound calls, with potential for increased phone time during peak seasons.
Benefits
- Best-in-class benefits start on Day 1.
- Focus on mental health and well-being.
- Company-paid time off for volunteering.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
