Associate Client Support Consultant

ADP•Florham Park, NJ

11h•Onsite

About The Position

ADP is hiring an Associate Client Support Consultant. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to help clients who have between 1-49 employees. The role requires comfort working in a metrics-driven call center environment with a structured day. Strong communication skills, both over the phone and in writing, are essential for building rapport, establishing trust, and ensuring client satisfaction. The company offers a collaborative and inclusive environment with opportunities for career advancement, award-winning training, and world-class service guidelines.

Requirements

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Ability to work overtime hours during peak seasons.
Military experience with skills including teamwork, adaptability, organization, and follow-through is also considered.

Nice To Haves

A college degree is great but not required.

Responsibilities

Client Support: Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues. This may involve partnering with multiple business units and teams for seamless client experience.
Learn: Continually upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Organize: Adhere to a daily schedule and organize for a high volume of inbound calls. Daily phone time may increase during peak seasons.