Associate Client Manager

TrueML

5d • $80,000 - $100,000 • Remote

About The Position

The Associate Client Manager is a foundational role on TrueAccord’s Client Management team. The position focuses on learning the company’s platform, product suite, and client operational standards while supporting Client Managers with operational efficiency, data accuracy, and timely execution of day-to-day client needs. It is a development role intended to build the data literacy, communication skills, and strategic thinking needed to advance to a Client Manager position.

The role manages a portfolio consisting mainly of passive clients and supports account operations, reporting, routine client inquiries, and cross-functional delivery. It also includes training, mentorship, and self-directed learning. The position operates primarily in a remote-first environment, with possible flexibility outside standard business hours and occasional local or international travel. Work is primarily computer-based and requires a reliable internet connection, a professional work environment, and the ability to protect confidential information when working outside a company office.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• Entry-level experience in Client Success, Customer Support, Operations, or a related field.
• Experience in debt collections or Default Management.
• Strong organizational skills and attention to detail, particularly with data entry and reporting.
• Strong written and verbal communication skills.
• Ability to learn complex software tools and internal platforms quickly.
• Collaborative mindset and desire to grow into a more independent, client-facing role.
• Maintain a reliable internet connection and a professional work environment.
• Ability to protect confidential company, employee, customer, and business information while working outside a company office.

Responsibilities

• Manage a portfolio of mainly passive clients, delivering TrueAccord’s services consistently and maintaining client satisfaction.
• Assist Client Managers with day-to-day account portfolio management, including tracking performance metrics and maintaining documentation.
• Prepare routine reports, dashboards, and meeting materials for client check-ins, ensuring data integrity and consistency.
• Serve as the initial point of contact for routine client inquiries and work with the Client Manager to troubleshoot and resolve issues.
• Partner with internal support teams to process requests and ensure client deliverables meet standard quality requirements.
• Participate in training, mentorship, and self-directed learning to develop expertise in debt collection, product features, and client strategy.

Benefits

• Flexible vacation.
• Medical, dental, and vision insurance.
• Traditional and Roth retirement savings options.
• Company-paid disability and life insurance.
• Flexible Spending Account and Limited FSA.
• Family-friendly parental leave.
• Volunteer and voting time off.
• On-demand wellness platform access for the employee and five friends or family members.
• PerkSpot discount program for 900+ merchants nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level