Associate Client Director - Insights

NielsenIQ•Chicago, IL

11h•Remote

About The Position

NIQ is seeking an Associate Client Director for its Industry Insights team. This remote role has a preference for candidates in the Chicago area who can occasionally attend onsite meetings and team events. The position leads Client Managers, Associate Client Managers, and Analysts, coaching them to use NIQ tools and services to analyze data and deliver industry, market, and consumer insights that help clients make informed business decisions. The Associate Client Director owns the team’s CS Industry Insights mission and Thought Leadership delivery, and is accountable for team KPIs. The role drives service model and JBP execution, develops team members’ probing and analytical skills, and guides the creation of strategically impactful presentations and proactive recommendations. It also manages client expectations and project priorities, ensures high-quality client briefings, cultivates client partnerships and incremental sales opportunities, and works with senior stakeholders to address roadblocks. The role promotes customer satisfaction and a consumer-driven marketing culture, including CPS and RMS leadership.

Requirements

At least 7 years of experience in the CPG industry and/or related sales, category management, or market research.
Strong analytical ability and excellent numerical skills.
Knowledge of Microsoft Excel, PowerPoint, Google Sheets, and Google Slides.
Excellent written and spoken English.
Digital savvy and able to learn concepts, tools, and analyses quickly.
Ability to incorporate deep industry knowledge and Thought Leadership into analyses.
Proficiency in pulling, analyzing, and incorporating NIQ data sources relevant to clients, such as RMS, Homescan, Omni, and Spectra.
Proficiency in using Discover and helping diminish or eliminate client concerns and roadblocks to drive usage.
Ability to coach others in data analysis and use of NIQ tools.

Nice To Haves

Prior experience with NielsenIQ or similar analytics solutions, including POS and panel data, is preferred.

Responsibilities

Own the CS Industry Insights mission for the team through delivery of Thought Leadership.
Ensure the team delivers against relevant KPIs and success metrics.
Drive execution of the Service Model and JBPs.
Ensure team members complete the Academy successfully and on time, and hold the team accountable for applying its learnings to insight delivery.
Guide and coach the team in selecting and visualizing relevant data for strategically impactful presentations, insights, and proactive recommendations.
Guide the team in managing client expectations, project scoping, prioritization, time management, and JBP priorities.
Demonstrate and coach effective probing to identify and uncover clients’ most important business questions.
Identify, create, and convert incremental sales opportunities through strong client relationships and knowledge of NIQ products and services.
Ensure the team receives complete client briefings, conducts probing for clarity, and delivers completed briefing forms with quality inputs.
Partner proactively with senior stakeholders to prevent and remove potential roadblocks.
Drive customer satisfaction by ensuring the team delivers high-quality analyses and relevant, impactful insights.
Lead as a bi-lingual CPS and RMS team leader and strategist, demonstrating a consumer-driven marketing culture.
Probe and provoke clients to ask more business questions about consumer behavior.
Generate CPS leads, including upsell contracts, ad hoc work, and CAS.
Persuade win-back clients of NIQ’s CPS proposition.

Benefits

Comprehensive healthcare plan, including medical, prescription, dental, and vision coverage.
Flexible spending accounts and a Health Savings Account, including company contributions.
Life and AD&D insurance.
401(k) retirement plan with company matching contributions.
Disability insurance.
Tuition reimbursement and education support.
Discretionary paid time off.
11 paid holidays.
Flexible working environment.
Volunteer time off.
LinkedIn Learning.
Employee Assistance Program.