Associate, Bankruptcy - (260000SS) - Atlanta, GA
About The Position
Hyundai Capital America (HCA) provides financing, leasing, and insurance solutions through Hyundai Motor Finance, Genesis Finance, and Kia Finance. The Bankruptcy Associate manages cases and resolves complex issues to protect the company from losses related to customer accounts affected by bankruptcy proceedings or discharge. The role may support Chapter 7, Chapter 13, Discharge, Chapter 11, and Chapter 12 accounts for retail and lease customers nationwide, using multiple channels and following internal policies and procedures. The position includes reviewing account and court information, monitoring case milestones and deadlines, preparing and tracking bankruptcy-related filings and documents, researching and reconciling case information, and coordinating appropriate account resolutions. The associate also communicates with customers, attorneys, and other third parties, escalates relevant issues, and participates in coaching, training, quality reviews, and development activities.
Requirements
- 2–4 years of finance or bankruptcy experience.
- High school graduate or GED equivalent.
- Ability to multitask and independently manage daily time to meet productivity and goals.
- Basic computer proficiency, including Microsoft Office, and ability to learn and navigate internal systems.
- Strong problem-solving abilities and desire to create positive customer experiences.
- Effective verbal and written communication skills and ability to interact professionally with peers, customers, vendors, and internal partners.
- Strong listening skills and ability to follow established procedures, direction, and coaching.
- Proven track record of delivering seamless customer experiences.
- Ability to thrive in a performance coaching environment.
Nice To Haves
- Auto-finance-related experience.
Responsibilities
- Manage assigned bankruptcy accounts, queues, and workflows throughout the bankruptcy lifecycle.
- Review account data, petitions, plans, court orders, payment history, collateral status, customer intent, and supporting documents to determine appropriate treatment and follow-up.
- Monitor queues, case milestones, court deadlines, docket activity, payments, account balances, claim activity, dismissals, discharges, and other case developments.
- Prepare, process, file, track, amend, release, or update reaffirmations, lease assumptions, proofs of claim, plan documents, notices, discharge documents, and related correspondence.
- Research and reconcile case and account information through approved internal and external systems, maintaining accurate, complete, and audit-ready documentation.
- Complete or coordinate reaffirmation, surrender, repossession, title release, charge-off, return to regular servicing, account closure, litigation referral, or another appropriate resolution based on HCA’s legal rights.
- Apply bankruptcy communication restrictions, internal procedures, and quality standards to protect customers and reduce legal, compliance, financial, and collateral risk.
- Identify and escalate legal, compliance, payment, collateral, documentation, or system issues.
- Perform account research or skip tracing, meet productivity and service expectations, and support other bankruptcy functions and priorities.
- Communicate with customers, attorneys, and other third parties about bankruptcy accounts through inbound and outbound calls and required follow-up.
- Participate in coaching, training, quality reviews, and development activities; provide process knowledge, peer support, or guidance as requested.
Benefits
- Monthly vehicle allowance and vehicle purchase and lease discounts.
- Medical, dental, and vision plans.
- Employer-funded HSA contributions.
- 401(k) with company match and immediate vesting from day one.
- Company-paid life and disability insurance.
- Fitness and health resources.
- Leadership programs and career development supporting continuous learning.
- Paid Volunteer Time Off and a company charitable donation in the employee’s honor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
