Associate, Bankruptcy - (260000SS) - Atlanta, GA

Military Spouse Corporate Career Network • Atlanta, GA

11d • Onsite

About The Position

The Bankruptcy Associate manages customer accounts affected by bankruptcy proceedings or discharge, resolving complex issues and helping protect the company from loss. The role may support Chapter 7, Chapter 13, discharge, Chapter 11, and Chapter 12 accounts for retail and lease customers nationwide across multiple channels, while following internal policies and procedures.

The position manages bankruptcy accounts, queues, and workflows throughout the case lifecycle. Work includes reviewing account and case information; monitoring case milestones, payments, deadlines, and developments; preparing and tracking bankruptcy-related documents; researching and documenting account information; and coordinating appropriate account resolutions based on the company’s legal rights. The associate also communicates with customers, attorneys, and other third parties, escalates risks or issues, and participates in coaching, training, and quality reviews.

Requirements

• 2–4 years of finance or bankruptcy experience.
• High school graduate or GED equivalent.
• Ability to multitask and independently manage daily time to meet productivity and goals.
• Basic computer proficiency, including Microsoft Office, and ability to learn and navigate internal systems.
• Strong problem-solving abilities and desire to create positive customer experiences.
• Effective verbal and written communication skills and ability to interact professionally with peers, customers, vendors, and internal partners.
• Strong listening skills and ability to follow established procedures, direction, and coaching.
• Proven track record of delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Nice To Haves

• Auto-finance-related experience preferred.

Responsibilities

• Manage assigned Chapter 7, Chapter 13, discharge, and other bankruptcy accounts, queues, and workflows throughout the bankruptcy lifecycle.
• Review account data, petitions, plans, court orders, payment history, collateral status, customer intent, and supporting documents to determine appropriate treatment and follow-up.
• Monitor queues, case milestones, court deadlines, docket activity, trustee or direct payments, account balances, claims, dismissals, discharges, and other case developments.
• Prepare, process, file, track, amend, release, or update reaffirmations, lease assumptions, proofs of claim, plan documents, notices, discharge documents, and related correspondence.
• Research and reconcile case and account information using approved internal and external systems, maintaining accurate, complete, audit-ready documentation.
• Complete or coordinate reaffirmation, surrender, repossession, title release, charge-off, return to regular servicing, account closure, litigation referral, or another appropriate resolution based on the company’s legal rights.
• Follow bankruptcy communication restrictions, internal procedures, and quality standards to protect customers and reduce legal, compliance, financial, and collateral risks.
• Identify and escalate legal, compliance, payment, collateral, documentation, or system issues; conduct account research or skip tracing; meet productivity and service expectations; and support other bankruptcy functions and priorities.
• Communicate with customers, attorneys, and other third parties about bankruptcy accounts through inbound and outbound calls and required follow-up.
• Participate in coaching, training, quality reviews, and development activities; provide process knowledge, peer support, or guidance as requested.

Benefits

• Monthly vehicle allowance and vehicle purchase and lease discounts.
• Medical, dental, and vision plans.
• Employer-funded HSA contributions.
• 401(k) with company match and immediate vesting from day one.
• Company-paid life and disability insurance.
• Fitness and health resources.
• Leadership programs and career development supporting continuous learning.
• Paid Volunteer Time Off and a company charitable donation in the employee’s honor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED