About The Position

At Chase, Associate Bankers represent the brand and culture by creating welcoming, attentive experiences for clients and employees. They build lasting client relationships, provide account services and product knowledge, and help clients find solutions to support their financial goals. The role combines friendly service with banking technology and contributes to the success of the branch. This is a part-time, 20-hour position at the Niblick and River branch in Paso Robles, California. Reading and speaking both English and Spanish are required. Employment is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, under Section 19 of the Federal Deposit Insurance Act.

Requirements

  • Ability to put clients first and deliver attentive, friendly service in a welcoming environment.
  • Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
  • Ability to communicate clearly and politely, understand client needs, and anticipate them.
  • Ability to resolve client issues quickly and effectively, with attention to detail.
  • Ability to collaborate with a team to deliver seamless service.
  • Ability to learn products, services, and procedures quickly and accurately.
  • Client service experience or comparable experience.
  • High school diploma or GED equivalent.
  • Ability to read and speak both English and Spanish.

Nice To Haves

  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Cash handling experience.

Responsibilities

  • Welcome clients as they enter the branch and provide attentive, friendly service.
  • Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
  • Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
  • Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
  • Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
  • Partner with branch team members to help clients achieve their financial goals.
  • Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while adhering to bank policies and procedures.
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