About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by combining hospitality, current banking solutions, financial technology, and attentive service. You contribute to branch success by delivering strong client experiences and building trusted relationships. You share product knowledge and banking solutions to help clients work toward their financial goals. This part-time role is 20 hours and requires reading and speaking both English and Spanish.

Requirements

  • Ability to put clients first and deliver attentive, friendly service in a welcoming environment.
  • Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
  • Ability to communicate clearly and politely, understand and help clients, and anticipate their needs.
  • Ability to resolve client issues quickly and accurately, with attention to detail.
  • Ability to work collaboratively with a team to deliver consistent, seamless service.
  • Ability to quickly and accurately learn products, services, and procedures.
  • Client service experience or comparable experience.
  • High school diploma or GED equivalent.
  • Ability to read and speak both English and Spanish.

Nice To Haves

  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Cash handling experience.

Responsibilities

  • Welcome clients as they enter the branch, manage lobby traffic and the waiting queue using a tablet, and schedule or cancel client meetings.
  • Provide account servicing and maintenance and open new accounts while following policies, procedures, and regulatory and banking requirements.
  • Help clients with day-to-day banking transactions and explain self-service options, including the Chase Mobile App, Chase.com, and ATMs.
  • Listen actively, ask thoughtful questions, demonstrate empathy, and share product knowledge and solutions; partner with branch team members to support clients’ financial goals.
  • Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.

Benefits

  • Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation.
  • Comprehensive health care coverage.
  • On-site health and wellness centers.
  • Retirement savings plan.
  • Backup childcare.
  • Tuition reimbursement.
  • Mental health support.
  • Financial coaching.
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