Part Time (30 Hours) Associate Banker Pomona Branch, Pomona, CA Bilingual Spanish Required

JPMorganChase • Pomona, CA

4d • Onsite

About The Position

As an Associate Banker within Chase, you will represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to support clients. The role contributes to branch success by delivering exceptional client experiences and building trusted relationships. You will share product knowledge and solutions to help clients work toward their financial goals.

Requirements

• Ability to put clients first and provide attentive, friendly service in a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
• Ability to communicate clearly and politely, understand client needs, and anticipate them.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to collaborate with a team to deliver seamless, caring service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to read and speak both English and Spanish.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients and create a welcoming branch environment; use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Listen actively, ask thoughtful questions, demonstrate empathy, and share product knowledge and solutions; partner with branch team members to support clients’ financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED