Part Time (30 Hours) Associate Banker, Plaza D St Branch, San Bernardino, CA Bilingual Spanish Required
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to deliver strong client experiences. You build trusted relationships, share product knowledge and solutions, and help clients work toward their financial goals. This is a part-time role of 30 hours at the Plaza D St Branch in San Bernardino, California, and requires reading and speaking English and Spanish. The position is subject to Section 19 of the Federal Deposit Insurance Act; an employment offer is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
Requirements
- Put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
- Build trusted relationships by demonstrating genuine care and concern during client interactions.
- Communicate clearly and politely to understand and help clients, anticipate their needs, and engage them effectively.
- Resolve client issues quickly and accurately, with attention to detail and a focus on consistent client experiences.
- Work collaboratively with a team to elevate the client experience and deliver seamless service.
- Quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Ability to read and speak both English and Spanish.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients as they enter the branch, provide attentive and friendly service, use a tablet to manage lobby traffic and the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with everyday banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, sharing product knowledge and solutions, and partnering with branch team members to support clients’ financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
