Part Time (30 Hours) Associate Banker, Tiburon Branch, Tiburon, CA
About The Position
As an Associate Banker at Chase, you will represent the company’s brand and culture by combining friendly, attentive service with banking solutions and financial technology. You will contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. This is a part-time position for 30 hours at the Tiburon Branch in Tiburon, California. The role includes welcoming clients, managing lobby traffic and appointments, providing account servicing and opening accounts, assisting with everyday banking transactions and digital self-service tools, and performing branch operations such as managing cash devices. All work must comply with applicable bank policies, procedures, and regulatory requirements. Employment offers are contingent on JPMorganChase’s review of criminal conviction history under Section 19 of the Federal Deposit Insurance Act.
Requirements
- Ability to put clients first and exceed their expectations through attentive, friendly service.
- Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and accurately, with attention to detail.
- Ability to work collaboratively as a team to deliver consistent, seamless service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Greet clients and create a welcoming environment by providing attentive, friendly service.
- Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
- Perform branch operations, potentially including management of cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Commission-based pay and/or discretionary incentive compensation may be available in eligible roles
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
