Part Time (30 hours) Associate Banker, Pleasant Hill Branch, Pleasant Hill, CA

JPMorganChase • Pleasant Hill, CA

2d • Onsite

About The Position

As an Associate Banker at Chase, you will represent the company’s brand and culture by combining hospitality, banking solutions, financial technology, and attentive service. You will contribute to branch success by delivering exceptional client experiences and building trusted relationships. You will share product knowledge and solutions to help clients achieve their financial goals.

This part-time position is for 30 hours at the Pleasant Hill Branch in Pleasant Hill, California. An employment offer is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, under Section 19 of the Federal Deposit Insurance Act.

Requirements

• Ability to put clients first, exceed expectations, and deliver attentive, friendly service in a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
• Ability to communicate clearly and politely, engage clients, understand and help with their needs, and anticipate those needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively with a team to provide seamless, sincere service and elevate the client experience.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Create a welcoming environment by greeting clients, listening to their needs, managing lobby traffic and the waiting queue using a tablet, and scheduling or canceling client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, sharing product knowledge and solutions, and partnering with branch team members to support clients’ financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED