About The Position

As an Associate Banker at Chase, you represent the brand and culture by combining attentive, friendly service with current banking solutions and financial technology. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge and solutions to help clients pursue their financial goals. This position is part-time, 30 hours, at the Niblick and River Branch in Paso Robles, California, and requires fluency in English and Spanish. The role is subject to Section 19 of the Federal Deposit Insurance Act. An employment offer is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Requirements

  • Client service experience or comparable experience.
  • High school diploma or GED equivalent.
  • Fluent reading and speaking ability in both English and Spanish.
  • Ability to deliver attentive, friendly service and create a welcoming environment that puts clients first.
  • Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
  • Ability to communicate clearly and politely, understand and anticipate client needs, and engage clients effectively.
  • Ability to resolve client issues quickly and accurately, with attention to detail.
  • Ability to collaborate as a team to deliver consistent, seamless service.
  • Ability to learn products, services, and procedures quickly and accurately.

Nice To Haves

  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Cash handling experience.

Responsibilities

  • Welcome clients as they enter the branch; provide attentive, friendly service and use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
  • Provide account servicing and maintenance and open new accounts in compliance with applicable policies, procedures, and regulatory and banking requirements.
  • Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
  • Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions; partner with branch team members to help clients achieve financial goals.
  • Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.

Benefits

  • Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
  • Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
  • Comprehensive health care coverage.
  • On-site health and wellness centers.
  • Retirement savings plan.
  • Backup childcare.
  • Tuition reimbursement.
  • Mental health support.
  • Financial coaching. Additional benefits and program details are provided during the hiring process and depend on eligibility.
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