About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking with accuracy, confidence, and clarity, helping clients feel informed and supported as they work toward financial goals while upholding risk and regulatory standards. As the financial center’s hospitality ambassador and first point of contact, the Associate Banker manages client flow, conducts banking transactions, responds to inquiries, resolves routine issues, and connects clients with appropriate partners. The role also educates clients about banking products, services, and digital capabilities, identifying needs and recommending solutions that support their financial objectives. The position performs a broad range of client transactions and multi-step activities within established financial limits. It applies standard procedures and judgment to routine client requests, escalates non-standard issues, and follows applicable operational, AML, authentication, identification, and documentation requirements. The role works collaboratively with the team, completes required training, and contributes to a positive, inclusive work environment. This is a part-time position scheduled for 20 hours. Work may include evenings, weekends, and holidays as scheduled. The listed pay range is $23.25–$29.75 USD per hour; actual compensation may vary based on skills, experience, job-related knowledge, geographic location, and business needs.

Requirements

  • High school diploma or GED.
  • At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
  • Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
  • Ability to complete required job-related training upon hire.
  • Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
  • Demonstrated problem-solving skills.
  • Ability to schedule and prioritize work.
  • Ability to work independently and meet deadlines.
  • Sound judgment in decision-making and problem-solving.
  • Proficiency in Microsoft Office.

Nice To Haves

  • Bilingual Spanish preferred.
  • Teller or cash-handling experience in a client-facing financial institution preferred.
  • Notary license preferred.

Responsibilities

  • Serve as the first point of contact for clients, managing in-person and phone traffic, inquiries, issue resolution, and referrals.
  • Deliver consistent, personalized, relationship-driven client experiences as a hospitality ambassador for the financial center.
  • Complete accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
  • Identify client needs and opportunities, educate clients about appropriate banking products, services, and digital capabilities, and connect them with specialists or partners as needed.
  • Use knowledge, insights, tools, and resources to recommend client solutions and support clients’ financial goals.
  • Balance client needs with policy adherence, sound judgment, and risk awareness.
  • Verify client identification and follow AML laws, regulatory requirements, authentication, data integrity, and documentation standards.
  • Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
  • Complete required training and strengthen risk and compliance knowledge.
  • Contribute to team success, share insights and best practices, and participate in performance and development activities.
  • Embrace diverse perspectives and collaborate with colleagues to foster a positive work environment.

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
  • Banking benefits and discounts
  • Career development
  • Reward and recognition
  • Training and onboarding
  • Online learning platform
  • Mentoring programs
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