Part Time Relationship Banker I (20 hours) (Bilingual Spanish/Albanian Preferred)

TD Bank•Lodi, NJ

6d•Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve financial goals through personalized solutions. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards. The banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs and priorities; explains relevant banking options and their features, benefits, and potential risks; and connects clients to appropriate products, services, or partners. The role provides ongoing guidance on TD products, services, and digital capabilities, handles mortgage inquiries and referrals, and builds lasting client relationships through personalized interactions. The position also involves resolving client concerns or escalating them as needed, maintaining accurate documentation and client information, following AML and other regulatory requirements, identifying and escalating risk indicators, completing required training, and contributing to team collaboration and a positive work environment. The role is part time, 20 hours, and is based in Lodi, New Jersey.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients about products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Eligibility for employment with a covered financial institution under Regulation Z standards and eligibility for NMLS registration as a mortgage loan originator.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
Ability to perform the listed physical activities, including frequent sitting and standing, continuous sedentary work and office equipment operation, and occasional lifting, carrying, bending, and other movements.

Nice To Haves

Bilingual Spanish/Albanian skills preferred.
Teller or cash-handling experience in a financial institution preferred.
Notary license, or ability to obtain one, preferred.

Responsibilities

Acquire and deepen client relationships through walk-in opportunities, lead management, and outbound outreach.
Conduct goals-based discovery to understand client needs, priorities, and financial goals.
Explain relevant products and services, including features, benefits, and potential risks, in clear and transparent language.
Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
Provide ongoing client guidance on TD products, services, and digital capabilities.
Handle mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
Resolve client concerns end-to-end where possible and escalate issues promptly when required.
Maintain accurate client information, documentation, and authentication records in accordance with policies and regulations.
Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
Comply with AML laws, regulatory requirements, company guidelines, and TD’s ethical standards.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices with the team.
Collaborate with team members and partners and contribute to a positive, inclusive work environment.
Participate in performance and development activities and take accountability for outcomes.