Associate Auto Adjuster-Claims

USAA•Virginia, MN

1d•$49,840 - $51,840•Hybrid

About The Position

USAA is hiring an Associate Auto Claims Representative to work in its Chesapeake office. The role focuses on adjusting non-injury, low-complexity auto insurance claims presented by or against USAA members. Under supervision, the representative investigates, evaluates, negotiates, and adjusts claims through the end-to-end claims process, settling them in compliance with applicable state laws and regulations. The position emphasizes setting appropriate expectations, proactive communication, advice, and solutions that deliver exceptional service to members. The role includes a fully paid, nine-week training program with training materials, licensing costs, class discussions, hands-on training, e-learning, and instructor-led guidance. The in-office development program provides further training and support. After six months in the office, employees may have the opportunity to work offsite two days per week. Work schedules vary and may include weekends. Employees may be asked to support catastrophe response, including evening, weekend, or holiday work outside normal hours, and may receive CAT deployment travel assignments with minimal notice. Relocation assistance is not available. The hiring range is $49,840 to $51,840. Actual pay may vary by location, experience, and market data, and employees may be eligible for performance-based incentives. USAA offers medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, paid holidays, paid volunteer hours, wellness programs, career path planning, and continuing education.

Requirements

High school diploma, GED, or equivalent experience.
Ability to provide exceptional member service and communicate clearly and professionally through multiple channels while processing auto-claims information.
Ability to prioritize and multitask while navigating multiple business applications.
Acquire an insurance adjuster license and applicable state registrations within 90 days of hire. Candidates residing in North Carolina who apply to Chesapeake openings will first become licensed in North Carolina.
Successfully complete job-related assessments.

Nice To Haves

US military experience gained through military service or as a military spouse or domestic partner.
Bachelor's degree.

Responsibilities

Learn and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high-volume, low-complexity claims, including simple comprehensive and collision claims, glass, roadside, and rental vehicle coverages for repairable vehicles.
Resolve claims through proactive problem solving and decision-making within authority guidelines and under direct supervision, while prioritizing workload and overcoming obstacles.
Document the reasoning behind damage evaluations, investigations, negotiations, and settlement decisions.
Collaborate with internal and external business partners and set expectations to facilitate claim resolution.
Support members, business partners, and claimants through multiple communication channels, using digital tools to achieve timely and effective resolutions.
Develop foundational knowledge of property and casualty insurance products, services, policy contracts, coverages, and claims handling processes and procedures.
Support workload surges and catastrophe response operations as needed, potentially working evenings, weekends, or holidays outside normal work hours.
Travel for CAT deployment assignments when assigned, potentially with minimal notice.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.