About The Position

The Associate Auction Coordinator welcomes guests and collects customer information to ensure all pre-auction requirements are met before attendees participate in an auction. The role requires learning and sharing knowledge about Auction.com programs and initiatives that support the auction experience and provide resources for attendees. It also involves collecting sensitive buyer and seller information with 100% data-entry accuracy, multitasking in a fast-paced auction environment, and providing customer service to event-day attendees. The position requires attendance at all assigned auctions, events, and related training opportunities. Depending on the state and assignment, additional responsibilities may include auction setup and teardown, entering winning-bidder information into Auction Sync, auditing certificates of sale, assisting with on-the-job training, and managing funds and bank deposits.

Requirements

  • Ability to maintain 100% data-entry accuracy when collecting sensitive buyer and seller information.
  • Ability to multitask in a fast-paced auction environment.
  • Ability to attend all assigned auctions, events, and related training opportunities.
  • In applicable live-cry states, ability to lift up to 50 pounds.

Responsibilities

  • Attend all assigned auctions, events, and related training opportunities.
  • Collect guest and bidder information in accordance with state statutes and Auction.com policies and procedures.
  • Provide customer service to auction and event attendees, including information about Auction.com products and initiatives and responses to auction-related questions.
  • Provide guidance when an attendee requests information outside the organization’s scope of work.
  • In applicable live-cry states, assist with auction setup and teardown.
  • Enter winning-bidder information into the proprietary Auction Sync tablet application to provide a certificate of sale.
  • Audit certificates of sale prepared by other auction support team members.
  • Assist with on-the-job training for registration and certificate-of-sale writing.
  • Manage funds and make bank deposits electronically and/or in person at the nearest branch.
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