Associate Analyst, Customer Accounts

RXO, Inc.•Marietta, GA

10d

About The Position

As an Associate Customer Accounts Analyst at RXO, you will be responsible for providing data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs. The ideal candidate is analytical, detail‑oriented, and comfortable handling sensitive, time‑critical issues with professionalism. They will partner closely with Customer Accounts leadership and Operations, to identify trends, support escalated issue resolution, and protect the client experience.

Requirements

Bachelor’s degree or equivalent related work or military experience

Nice To Haves

Strong analytical judgment with the ability to prioritize high‑impact issues
Organized, reliable, and proactive—anticipates client and leadership needs

Responsibilities

Monitor SLA performance and service metrics to identify emerging risks or missed commitments
Respond to same‑day leadership requests for data, summaries, or clarification on active issues
Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items
Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel‑based)
Support monthly and quarterly performance reviews, including QBR materials and leadership decks
Help standardize reporting and improve data governance as volume and complexity grow
Maintain master trackers and ensure data integrity across multiple source files
Identify emerging risk patterns, execution gaps, and repeat drivers—particularly those impacting high‑visibility customers or executive stakeholders
Support process improvements for data collection, reporting cadence, and standardization