Associate Analyst, Business Operations

Mastercard•Boston, MA

1d•$63,000 - $101,000

About The Position

The Mastercard Economics Institute (MEI) is an economics lab that provides macroeconomic thought leadership in support of Mastercard’s efforts to build a more inclusive and sustainable digital economy. Launched in 2020, MEI analyzes macroeconomic trends through the consumer lens and delivers tailored, actionable insights to customers, partners, and policymakers. Its economists and data scientists synthesize anonymized, aggregated Mastercard network data with public data to produce insights through presentations, global thought leadership, media participation, and commercial work through the Economics Practice. The Associate Analyst, Business Operations will manage implementation of MEI’s recurring operational cadence. Reporting to the Manager of Strategy and Operations, the role ensures operational processes are executed effectively, identifies opportunities for improvement, and partners with the manager to implement solutions. The analyst maintains calendars and meeting cadences, supports content and deliverables, coordinates protocols and operational processes with stakeholders, and helps identify and route blockers and resource requests. The position requires U.S. work authorization without current or future employer sponsorship. This posting is not for a current vacancy; Mastercard is collecting resumes for consideration when jobs become available. For U.S. locations, the listed base salary range is $63,000–$101,000 in Purchase, New York, and $63,000–$101,000 in Boston, Massachusetts. A successful candidate may be eligible for an annual bonus or commissions depending on the role.

Requirements

Excellent written communication skills, including the ability to synthesize information.
Strong process management skills.
High level of organization and reliability.
Strong attention to detail.
High responsiveness and willingness to communicate early to prevent downstream issues.
Ability to work across global time zones.

Nice To Haves

Experience with design thinking.
Experience with process documentation and/or governance.

Responsibilities

Manage MEI’s annual calendar, including internal and external engagements and meetings, content milestones, marketing and communications collaboration, and strategy and planning timelines.
Engage with partner organizations to understand their operational cadences and align MEI’s processes with them, including Marketing, Finance, and HR.
Organize and support weekly, monthly, quarterly, and annual meetings.
Support the development of content and deliverables for meetings with the Manager of Strategy and Operations.
Coordinate with internal and external stakeholders to document and oversee research delivery protocols, including with IR, Legal, Marketing, and Communications.
Coordinate with internal and external stakeholders to maintain finance, budget, headcount, and travel and expense processes.
Meet with MEI internal managers to update the central calendar, assess requirements, surface operational blockers, and route problems to the appropriate teams for resolution.
Collect requests for headcount, data, budget, and other requirements for central vetting.
Maintain rolling 12-month calendars for research production and MEI management activities.
Draft meeting agendas and content.
Oversee vendor relationships, including incorporating bill cycles into the annual finance calendar.
Identify gaps in operating procedures and propose solutions.

Benefits

Medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days, prorated based on date of hire.
10 annual paid U.S. observed holidays.
401(k) with company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Tuition reimbursement eligibility.
Potential annual bonus or commissions, depending on the role.