Associate Account Servicing Director

Hypebeast•New York, NY

7d•$110,000 - $120,000•Onsite

About The Position

Hypebeast Ltd. is seeking an Associate Account Servicing Director to lead the Account Services team in New York. Reporting to the VP, Brand Partnerships North America, this role owns post-sale operations for North American brand partnerships, including client servicing, campaign delivery, billing, and accounts receivable. The Director leads Senior Account Managers and Account Managers and works closely with Sales, Production, Ad Ops, Legal, and Finance in Hong Kong to keep client commitments, campaign delivery records, and invoicing aligned. The role oversees client relationships and campaign execution from RFP through wrap, while coordinating campaign setup, pacing, reporting, and reconciliation. It also owns the post-sale financial workflow, including IO reconciliation, billing schedules, invoice accuracy, documentation, month-end reconciliation, accounts-receivable follow-up, and resolution of billing discrepancies. The Director maintains accurate campaign records in Flux, serves as a North American point of contact for Finance and Legal, manages team resources, and improves workflows to reduce delays and manual work.

Requirements

At least 4 years of Account Direction experience at a media company, publisher, or creative agency, including team management such as hiring, managing freelancers, and motivating and supervising staff.
Prior experience working within a Media Sales team and managing key accounts, with a demonstrable network of industry contacts.
Experience working directly with clients from RFP through delivery and leading Senior Account Managers and Account Managers alongside Sales, Creative, and Production teams.
Hands-on experience managing campaign billing, invoicing, and accounts receivable for a media company or creative agency, working across time zones with a global finance team.
Strong attention to financial and operational detail, including contracts, purchase orders, billing schedules, and reconciliation.
Working knowledge of digital advertising campaign delivery and Ad Ops workflows.
Proven record of delivering KPIs, growing key accounts, and retaining business.
Understanding of team resourcing and how to run an efficient, profitable department, including reporting results to leadership and business stakeholders.
Excellent written and verbal communication skills, including the ability to liaise between clients, internal partners, and cross-functional teams to deliver on time.
Proactive and self-directed, with urgency and the ability to work independently and as part of a team, manage multiple priorities, and meet deadlines in a fast-paced environment.
Comfort combining client leadership and team management with hands-on operational follow-through.
Must be eligible to work in the US.

Nice To Haves

Experience in fashion, streetwear, or culture-driven media.

Responsibilities

Serve as the lead post-sale point of contact for key clients, building long-term relationships and strategies to grow existing accounts.
Lead and develop the Account Services team of Senior Account Managers and Account Managers, set service standards, and oversee key accounts.
Oversee campaign delivery from RFP through wrap, coordinating with Sales, Creative, and Production to meet scope, timelines, and KPIs.
Partner with Ad Ops on campaign setup, pacing, delivery reporting, and reconciliation, ensuring accurate information for client reporting and billing.
Present to and influence clients and internal stakeholders, and report account performance and team results to leadership.
Manage team resources to operate the department efficiently and profitably.
Own the post-sale financial workflow for North American campaigns, including IO reconciliation, billing schedules, and invoice accuracy in coordination with Finance at headquarters.
Ensure signed agreements, IOs, POs, client billing details, and payment terms are complete and recorded before invoice requests are submitted.
Maintain campaign records in Flux, including line items, actuals, and cost sheets, to support timely monthly billing close; support month-end reconciliation with delivery confirmations and explanations of billing changes or unbilled work.
Track accounts receivable with Finance, follow up on overdue invoices with clients and agencies, and escalate disputes and collection risks early.
Resolve billing discrepancies and client invoice queries in coordination with Sales, Production, Ad Ops, and Finance.
Serve as the main North American contact for Finance and Legal on contract terms, PO requirements, vendor setup, and payment questions.
Maintain clear team records and handovers, and improve workflows to reduce missing documentation, billing delays, and manual rework.