Associate Account Servicing Director

Hypebeast•New York, NY

6d•Onsite

About The Position

Hypebeast Ltd. is a global contemporary-culture company founded in 2005 and publicly listed in Hong Kong in 2016. Its businesses span media, creative services, commerce, cultural intelligence, brand building, merchandise, and physical experiences. Hypebeast is seeking an Associate Account Servicing Director to lead the Account Services team in New York. Reporting to the VP, Brand Partnerships North America, this role owns post-sale servicing for North American brand partnerships, including client relationships, campaign delivery, billing, and accounts receivable. The director leads Senior Account Managers and Account Managers and works closely with Sales, Production, Ad Ops, Legal, and Finance in Hong Kong to align client commitments, delivery records, and invoicing. The role oversees campaigns from RFP through wrap, ensures accurate campaign setup and delivery reporting, and presents account and team results to clients, stakeholders, and leadership. It also owns the post-sale financial workflow for North American campaigns, including IO reconciliation, invoice accuracy, billing schedules, accounts receivable tracking, and month-end reconciliation. The director maintains campaign records in Flux, resolves billing queries and discrepancies, coordinates with Finance and Legal, and improves team processes to reduce documentation gaps, billing delays, and manual rework. The position is based in New York. Candidates must be eligible to work in the US. Applicants are asked to provide a cover letter, CV, and expected salary. Hypebeast uses AI-assisted tools for initial application screening and resume analysis; final employment decisions are made by human reviewers.

Requirements

At least 4 years of Account Direction experience at a media company, publisher, or creative agency, including team management.
Experience hiring, managing freelancers, motivating staff, and supervising employees.
Prior experience within a Media Sales team managing key accounts, with a demonstrable industry contact network.
Experience working directly with clients from RFP through delivery and leading Senior Account Managers and Account Managers alongside Sales, Creative, and Production teams.
Hands-on experience managing campaign billing, invoicing, and accounts receivable for a media company or creative agency, including work across time zones with a global finance team.
Strong attention to financial and operational detail, including contracts, purchase orders, billing schedules, and reconciliation.
Working knowledge of digital advertising campaign delivery and Ad Ops workflows.
Proven record of delivering KPIs, growing key accounts, and retaining business.
Understanding of team resourcing and how to run an efficient, profitable department, including reporting results to leadership and business stakeholders.
Excellent written and verbal communication, with the ability to liaise among clients, internal partners, and cross-functional teams to deliver on time.
Proactive and self-directed, with urgency and the ability to work independently and as part of a team, manage multiple priorities, and meet deadlines in a fast-paced environment.
Comfortable combining client leadership and team management with hands-on operational follow-through.
Must be eligible to work in the US.

Nice To Haves

Experience in fashion, streetwear, or culture-driven media.

Responsibilities

Act as the lead post-sale point of contact for key clients, building long-term relationships and developing strategies to grow existing accounts.
Lead and develop Senior Account Managers and Account Managers, set service standards, and oversee key accounts.
Oversee campaign delivery from RFP to wrap, partnering with Sales, Creative, and Production to meet scope, timelines, and KPIs.
Work with Ad Ops on campaign setup, pacing, delivery reporting, and reconciliation, ensuring information is accurate and available for client reporting and billing.
Present to and influence clients and internal stakeholders, and report account performance and team results to leadership.
Manage team resources so the department operates efficiently and profitably.
Own the post-sale financial workflow for North American campaigns, including IO reconciliation, billing schedules, and invoice accuracy, in coordination with Finance in Hong Kong.
Ensure signed agreements, IOs, POs, client billing details, and payment terms are complete and accurate before invoice requests are submitted.
Maintain accurate campaign records in Flux, including line items, actuals, and cost sheets, to support timely monthly billing close.
Support month-end reconciliation with delivery confirmations and explanations of billing changes or unbilled work.
Track accounts receivable with Finance, follow up on overdue invoices with clients and agencies, and escalate disputes and collection risks early.
Resolve billing discrepancies and client invoice queries with Sales, Production, Ad Ops, and Finance.
Serve as the main North American contact for Finance and Legal on contract terms, PO requirements, vendor setup, and payment questions.
Maintain clear team records and handovers, and improve workflows to reduce missing documentation, billing delays, and manual rework.