Asset Servicing Associate Director

DTCC • Tampa, FL

1d • Hybrid

About The Position

The Asset Servicing Associate Director is a leader within DTCC’s Asset Servicing Operations organization. The role drives operational performance, risk management, service delivery, and talent development, partnering with internal and external stakeholders to execute operational priorities, business initiatives, and organizational objectives.

Asset Servicing supports processing of DTC-eligible securities and their corporate action events throughout the securities lifecycle. Functional areas may include security eligibility, Principal & Income processing, Stock Dividends, International Dividend Services, Mandatory Reorganizations, Voluntary Reorganizations, and other asset servicing functions. Underwriting enables securities to become eligible for DTCC services, while Corporate Actions supports income, distribution, and reorganization events.

DTCC describes its Enterprise Services platforms as enabling optimized client delivery, efficiencies, resilience, and consistency in digitization, processes, and end-to-end practices. The role follows a flexible/hybrid model of three days onsite and two days remote; onsite days include Tuesdays, Wednesdays, and a third day unique to each team or employee.

Requirements

• At least 8 years of experience in Asset Servicing, Corporate Actions, Securities Operations, Custody and Clearing Operations, Capital Markets Operations, Financial Services Operations, or a related field.
• At least 1–3 years of people leadership, supervisory, team lead, or coaching experience.
• Demonstrated experience managing operational processes, risk controls, service-level commitments, and operational quality.
• Bachelor’s degree preferred or equivalent experience.
• Build trusted relationships and collaborate effectively across teams and stakeholder groups.
• Communicate clearly, confidently, and professionally with employees, peers, leadership, and business partners.
• Foster accountability, honesty, and transparency.
• Support employee growth through coaching, feedback, development, and recognition.
• Demonstrate sound judgment and balanced decision-making when addressing operational issues and business challenges.
• Promote an inclusive environment where individuals are respected, valued, and empowered to contribute.
• Encourage adaptability and help team members navigate change.
• Use data and operational insights to identify improvement opportunities and support informed decision-making.
• Demonstrate data fluency and practical use of AI-enabled productivity tools to synthesize information, generate insights, and improve execution quality.
• Drive continuous improvement, operational excellence, and risk awareness.
• Maintain resilience, professionalism, and composure in a dynamic operational environment.
• Proactively seek feedback and continuously develop leadership effectiveness.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Manage day-to-day operational activities across underwriting, corporate actions, and other asset servicing functions.
• Lead and develop a team by setting clear expectations, coaching, providing constructive feedback, and supporting career development.
• Monitor team performance against service commitments, quality standards, operational controls, and departmental objectives.
• Ensure operational activities follow documented procedures, risk management practices, and control requirements.
• Resolve complex operational issues, exceptions, and escalations in a timely manner, with appropriate stakeholder communication.
• Review operational trends, workflow volumes, exception activity, and performance results to identify risks and improvement opportunities.
• Foster accountability, collaboration, continuous improvement, and operational excellence.
• Partner with internal and external stakeholders on issue resolution, service delivery, and business priorities.
• Participate in projects, testing, system enhancements, procedural changes, and process improvement initiatives.
• Support risk mitigation, control enhancements, audit actions, and compliance requirements.
• Use operational metrics and data to monitor performance, identify trends, and inform decisions.
• Promote employee engagement and an inclusive environment where employees are developed, recognized, and empowered.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension and retirement benefits.
• Paid time off and personal/family care, and other leaves of absence when needed to support physical, financial, and emotional well-being.
• Flexible/hybrid work model with three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed