Asset Servicing Associate Director

DTCC • Tampa, FL

2d • Hybrid

About The Position

The Asset Servicing Associate Director is a leader within DTCC's Asset Servicing Operations organization. The role oversees operational performance, risk management, service delivery, and talent development, partnering with internal and external stakeholders to execute operational priorities, business initiatives, and organizational objectives.

Asset Servicing Operations supports the activities that make securities eligible for DTCC services and provide ongoing servicing throughout the security lifecycle. Its specialized functions include Underwriting, which serves as the entry point for securities to become eligible for DTCC services, and Corporate Actions, which handles income, distribution, and reorganization events. Depending on the functional area, work may involve security eligibility, Principal & Income processing, Stock Dividends, International Dividend Services, Mandatory Reorganizations, Voluntary Reorganizations, and other asset servicing functions.

Requirements

• At least 8 years of experience in Asset Servicing, Corporate Actions, Securities Operations, Custody and Clearing Operations, Capital Markets Operations, Financial Services Operations, or a related field.
• At least 1–3 years of people leadership, supervisory, team lead, or coaching experience.
• Demonstrated experience managing operational processes, risk controls, service-level commitments, and operational quality.

Nice To Haves

• Bachelor's degree preferred, or equivalent experience.

Responsibilities

• Manage day-to-day operational activities across underwriting, corporate actions, and other asset servicing functions.
• Lead and develop a team by establishing expectations, coaching, providing constructive feedback, and supporting career development.
• Monitor team performance against service commitments, quality standards, operational controls, and departmental objectives.
• Ensure operational activities follow documented procedures, risk management practices, and control requirements.
• Support timely resolution of complex operational issues, exceptions, and escalations, with appropriate stakeholder communication.
• Review operational trends, workflow volumes, exception activity, and performance results to identify risks and improvement opportunities.
• Foster accountability, collaboration, continuous improvement, and operational excellence.
• Partner with internal and external stakeholders on issue resolution, service delivery, and business priorities.
• Participate in projects, testing, system enhancements, procedural changes, and process improvement initiatives.
• Support risk mitigation activities, control enhancements, audit actions, and compliance requirements.
• Use operational metrics and data to monitor performance, identify trends, and support informed decisions.
• Promote employee engagement and an inclusive environment where employees are developed, recognized, and empowered.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence.
• Flexible/hybrid work model of three days onsite and two days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager