Associate Account Manager
About The Position
KPS Global® provides insulated panel systems for custom walk-ins serving convenience stores, supermarkets, and warehouse clubs, and manufactures custom enclosures for controlled environments in scientific and industrial markets. The company is headquartered in Fort Worth, Texas, has five manufacturing locations, and employs more than 850 people. It is privately held and owned by the Viessmann Generations Group. The Associate Account Manager is accountable for maintaining positive customer relationships by providing accurate, cost-effective, compliant, and buildable quotes. The role also requires knowledge of all aspects of order management and after-sales support. The Associate Account Manager maintains customer schedules and customer specification libraries, manages quote and order documentation, supports customers and internal stakeholders, and performs the responsibilities of both a Customer Service Assistant and Quote Specialist. The role also includes coaching and mentoring Quote Specialists and Customer Service Assistants and handling a volume equal to 40–60% of an Account Manager within the same segment.
Requirements
- Must be able to perform all responsibilities of the Customer Service Assistant and Quote Specialist.
Responsibilities
- Interface with customers, outside sales, and KPS Global leadership.
- Conduct quality control on quotes and orders.
- Save quotes into Laserfiche and maintain quote and order folders as required.
- Send submittals with a buyout preapproval form, if applicable.
- Set clear expectations and drive accountability to ensure internal and external SLAs are met.
- Coach, mentor, and provide feedback to Quote Specialists and Customer Service Assistants.
- Enter service issues.
- Work on special projects for customers.
- Create miscellaneous orders and corrective actions.
- Manage all aspects of order management.
- Manage all aspects of after-sales support.
- Maintain customer schedules as required.
- Maintain customer libraries (specifications).
- Review and revise jobs.
- Handle a volume equal to 40–60% of the Account Manager within the same segment.
- Perform all responsibilities of the Customer Service Assistant and Quote Specialist.
Benefits
- Professional growth opportunities.
- An environment that rewards creativity, innovation, and hard work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
