Associate Account Manager
About The Position
As an Associate Account Manager with Allergan Aesthetics, an AbbVie company, you will build a foundation of system, product, and sales enablement knowledge. This entry-level role prepares team members to transition into Regional Account Management and Inventory Management teams through interactive training, mentorship from tenured Regional Account Managers, and hands-on experience supporting Field Sales Operations. The position develops analytical and problem-solving skills, system navigation expertise, and knowledge of Customer Operations in the Medical Device industry. The successful candidate enjoys helping others, building trusted relationships with sales teams and customers, and supporting sales enablement through customer service and operational work in a fast-paced environment. The role supports Regional Account Management and Field Sales teams by handling shared regional email and phone inquiries, coordinating issue resolution across internal departments, advising on basic product and brand policies, and providing transactional, research, and general field sales support.
Requirements
- Strong oral and written communication skills, including the ability to adapt communication to the audience.
- Ability to multitask across inbound phone calls, a shared mailbox, and ad hoc reporting requests.
- Exceptional relationship-building skills, internally and externally.
- Experience with Microsoft Office Suite, SAP, CRM/ERP systems, and end-to-end customer operations processes.
- Ability to work effectively in a metrics-driven environment emphasizing efficiency and individual production.
- At least 3 years of experience in a client-facing role with a similar function.
Nice To Haves
- 1–2 years of medical device, pharmaceutical, healthcare, or relevant industry experience.
- Flexible availability to cover calls across multiple U.S. time zones.
- Bilingual Spanish.
Responsibilities
- Support Regional Account Management and Field Sales teams through a shared regional email inbox and by answering or directing phone calls.
- Coordinate issue resolution between sales and internal departments, including Accounts Receivable, Compliance, and Credentialing.
- Advise on basic product knowledge, including portfolio, labeling, competitors, applications, and product- or brand-specific policies such as returns and inventory management.
- Evaluate and support orders, including evaluation, replacement, sample, bulk-buy, personal-inventory, and transfer orders.
- Provide accounts receivable support, including invoice investigations, credits and debits, contract investigations, and retroactive credits.
- Research serial number history, device tracking, reporting, credentialing, sales history, and field searches for urgent case needs.
- Follow up on tracking information, order status, and return labels.
- Support Field Sales Representatives by locating forms and documents, addressing account pricing and territory alignment issues, and providing sales reporting.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligibility to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
