Associate Account Manager

MiQ•Chicago, IL

About The Position

MiQ is seeking a sharp, driven Associate Account Manager to support its Account Management team with campaign management and troubleshooting while learning to manage accounts. The role focuses on growing existing business by providing excellent client service, presenting strategic insights, and maintaining internal operational excellence. The Associate Account Manager works collaboratively with Sales, Trading, Product, and Analytics teams on campaigns for well-known brands. The role includes supporting client portfolios, helping campaigns pace and perform as intended, preparing insight reports that connect campaign results to business challenges, coordinating campaign launches and client reporting, and collaborating with internal teams to improve processes. The position also involves ongoing training, clear and influential communication, proactively supporting clients and colleagues, and working with senior team members to develop advice for clients. MiQ describes itself as a programmatic media partner for marketers and agencies, using data science, analytics, and programmatic trading to help clients address business challenges and invest media budgets effectively.

Requirements

0–2 years of advertising technology and/or media planning experience.
Interest in technology and aptitude to learn new technology quickly.
Detail-oriented, with the ability to prioritize and complete multiple projects or tasks simultaneously.
Ability to share ideas, seek process efficiencies, and remain humble while learning from others.
Alignment with MiQ’s core values: Passion, Determination, Unity, Agility, and Courage.

Nice To Haves

Experience with Microsoft Office Suite, including pivot tables, chart-making, and presentation building.

Responsibilities

Support a portfolio of clients and partner with the Trading team to help ensure campaigns pace and perform as desired.
Learn to present insight reports that combine campaign performance with clients’ business challenges and tell a story using MiQ data.
Confirm that information needed for successful campaign launches is received, using the provided checklist, and troubleshoot campaign challenges with the team.
Schedule ongoing check-ins with the team and clients, and ensure timely delivery of client reports and ad hoc requests.
Collaborate with regional internal teams to improve processes and efficiency.
Attend Account Management training and complete accreditation modules to maintain current product knowledge.
Communicate clearly with clients, external partners, and internal stakeholders, adapting communication style to influence positive outcomes.
Proactively seek opportunities to go above and beyond for clients and internal team members.
Remain open to new ideas, processes, and ways of working.
Work with senior team members to develop proactive advice that helps clients solve business challenges.

Benefits

Medical, dental, and vision health benefits, with HSA and FSA options.
Company-paid basic life and long-term disability plans.
Employee Assistance Program (EAP).
Paid maternity and paternity leave.
Nursing Mother’s Program.
Generous paid time off in addition to paid holidays.
Tax-free commuter, health, and dependent-care benefits.
Continuous education and training.
Open office and casual work atmosphere.
MiQ pay philosophy and transparency.
Competitive bonus and commission packages; details are shared during early conversations with the Talent team and hiring managers.