Associate Account Manager - Entry Level (Non-Sales)

ADP • Maitland, FL

14d

About The Position

ADP is hiring an Associate Account Manager to provide front-line client service for clients with 50–999 employees. The role focuses on resolving issues, answering questions, assisting clients, and training users on ADP technology. Associates work in a metrics-driven call center with a structured daily schedule and a high volume of inbound calls. They build client trust and satisfaction through clear, professional communication by phone, email, and/or chat. Training and development are provided.

Requirements

• At least one year of experience in a customer service environment, or military experience involving relevant skills such as teamwork, adaptability, organization, and follow-through.
• Ability to work overtime during peak seasons.
• Clear, professional communication skills by phone and in writing.
• Comfort working in a metrics-driven call center environment.

Nice To Haves

• A college degree is welcomed but not required.

Responsibilities

• Resolve clients’ time-sensitive issues by taking a broad perspective, seeking answers, and providing solutions.
• Build relationships with clients by phone, email, and/or chat, and strive to exceed their expectations.
• Use ADP product and service knowledge to educate clients about product value.
• Turn client input into recommendations for leaders on best practices and solutions training.
• Follow a daily schedule and organize work to handle a high volume of inbound calls.
• Train clients’ users on ADP technology.

Benefits

• Best-in-class benefits starting on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Business Resource Groups for connection with networks and allies.
• Company-paid time off for volunteering.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed