Entry Level Account Manager
About The Position
DC Group Inc. is hiring an Entry Level Account Manager to coordinate service for clients operating data centers, hospitals, and other critical facilities. The role oversees accounts in a designated territory and serves as the primary coordinator for account activity, managing projects and client relationships. It coordinates field service engineers’ schedules for maintenance, installation, and repair, and handles emergency service requests, including schedule communications, expedited parts shipments, and repair coordination. The Account Manager works across departments to fulfill contract service level agreements, responds to client email and phone communications, prepares field service reports, and develops price quotations. The position is in-office at the company’s Minneapolis, Minnesota headquarters. It is an hourly position expected to work 40 hours per week, with pay of $26.00–$31.25 per hour depending on qualifications and experience, and the opportunity to earn up to $10,000 in annual bonuses based on completed projects.
Requirements
- Minimum AA/AS degree.
- Strong written and oral communication skills.
- Customer service experience.
- Ability to manage varying daily deliverables while addressing customer needs.
- Exceptional organizational and management skills.
- Intermediate to advanced knowledge of Microsoft Office 365, including Word, Excel, and Outlook.
- Positive attitude and desire to learn.
Responsibilities
- Oversee DC Group clients in a designated territory and build relationships through hands-on project management, serving as the primary coordinator for account activity.
- Manage schedules for DC Group-employed Field Service Engineers by coordinating maintenance, installation, and repair work.
- Manage mission-critical emergency service requests by communicating schedules, coordinating expedited parts shipments, and organizing required repairs.
- Coordinate logistics across multiple departments to ensure fulfillment of contract service level agreements.
- Monitor client email and phone communications and provide prompt responses and solutions.
- Prepare field service reports based on analysis of recorded data to support coordination and management across the territory.
- Prepare price quotations based on industry standards, field service recommendations, and client requests.
Benefits
- Healthy incentive bonuses, with up to $10,000 available annually based on projects completed.
- Generous paid time off and seven paid company holidays.
- Clear growth path to Senior Account Manager.
- Extensive coaching and one-on-one job training.
- Opportunity to build skills in account management, project coordination, and operations.
- 401(k) with employer match.
- Medical, dental, and vision coverage, plus an HSA.
- Company-paid disability, life, and AD&D insurance.
- Optional pet insurance, critical illness coverage, accident coverage, identity protection, and legal services.
- Supportive work environment with team-building activities, volunteer opportunities, and company-sponsored events.
- Welcoming office with free off-street parking and comfortable workspaces.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
