Associate Account Manager
About The Position
Rain is a global stablecoin payments platform serving enterprises, neobanks, platforms, developers, and AI agents. The Platform team manages partner implementations, account management, support, and card network operations. Account Management grows live partners through renewals, product and regional expansions, and commercial conversations. The Associate Account Manager owns renewals and expansions for a set of live partners in their coverage area and serves as their point of contact for changes involving the partnership, program setup, contracts, or products. After partners are launched by the Implementations team, the Associate Account Manager takes over their ongoing relationship. The role begins with shadowing experienced account managers, progresses to running renewals and expansions alongside an account manager, and ultimately leads to managing them independently. Rain describes its culture as open and flat, with team members at all levels able to explore ideas and influence the company roadmap and vision. The company supports flexible working from home, an office, or both.
Requirements
- 0 to 3 years of experience in account management, as an account executive, or in customer success in fintech, payments, or B2B SaaS.
- Comfort discussing renewals, pricing, and commercial terms with partners and asking for expansions when opportunities arise.
- Clear written and verbal communication on calls, over email, and in shared Slack channels with partners.
- Strong organization and ability to manage multiple accounts, deadlines, and follow-ups simultaneously.
- Curiosity about payments, including card issuing, authorization, and settlement, and stablecoins, with willingness to learn technical topics such as reading API documentation.
- Ownership and follow-through in resolving partner issues, including issues requiring help from multiple teams.
- Comfort working at a fast-growing company.
Nice To Haves
- Exposure to card issuing, embedded finance, crypto, or stablecoins.
- Experience working toward a renewal, upsell, or expansion target.
Responsibilities
- Own renewals for live partners from the first conversation through signed paperwork.
- Identify and close expansion opportunities, including new products, additional card programs, and new regions.
- Grow net revenue retention (NRR) for the coverage area and flag churn or contraction risks early.
- Handle partner escalations outside the scope of Support, including partnership, program configuration, commercial terms, and product questions; coordinate with Product, Engineering, Finance, or Compliance as needed and follow issues through to resolution.
- Keep detailed account health information and notes up to date.
- Build health snapshots of accounts and use them to prioritize time.
- Share partner feedback with Product to help shape the roadmap.
- Help write and improve Account Management playbooks, including expansion playbooks for new products and features.
- Learn Rain's products in depth, including stablecoin card issuing, card network basics, and APIs.
Benefits
- Unlimited time off, with a minimum of 10 days required.
- Flexible working arrangements: work from home, an office, or both.
- A stipend for new Rainmakers to set up a home workspace.
- For US Rainmakers, 95% coverage of health, dental, and vision plan costs and 90% coverage for dependents.
- 100% company-subsidized life insurance for US Rainmakers.
- 401(k) with a 4% company match.
- Equity option plan for every Rainmaker.
- Monthly stipend for eligible health and wellness spending.
- Lunch and dinner covered with a DoorDash credit for Rainmakers working from the office.
- Domestic and international team and company offsites.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
