Associate Account Manager
About The Position
The Associate Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role makes outbound and receives inbound calls to retain business with smaller, less complex commercial and industrial customers and increases sales penetration within the existing customer base by offering the full suite of Republic Services products. The position requires regular customer outreach, knowledge of services and pricing, support for pricing initiatives, and use of Salesforce to document customer interactions and sales activity. The Associate Account Manager also reviews retention activity and key customer relationships with the Sales Manager.
Requirements
- High school diploma or G.E.D.
- 0–2 years of customer service experience.
- Must reside in the Central or Eastern time zones.
Nice To Haves
- Waste or transportation industry experience.
Responsibilities
- Maintain and retain existing customers through proactive daily outreach.
- Develop and maintain thorough knowledge of the Company’s services, lines of business, pricing structures, and offers; recommend additional services to assigned customers as appropriate.
- Perform contractual re-signs with existing customers to extend relationships and increase customer profitability where appropriate.
- Respond to cancellation requests in alignment with the established escalation policy.
- Proactively communicate with or respond to customers in support of company pricing initiatives.
- Use Salesforce daily to schedule and document activities such as calls, meetings, and proposals.
- Capture customer email addresses and minimize rate restrictions and customer credits.
- Increase customer penetration by selling the full suite of Republic Services products.
- Meet regularly with the Sales Manager to review weekly retention and relationship activities, progress toward goals, and the status of key customer relationships.
- Perform other job-related duties as assigned.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
- Sales commission plan target bonus of 30% annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
