Associate Account Manager

Allport Cargo Services USA•Clifton, NJ

10h

About The Position

Allport Cargo Services is seeking a Supply Chain Associate Account Manager to join its growing US Operations team. The role is suited to candidates with experience in, or an interest in learning, the third-party logistics (3PL) provider side of the business. The position is responsible for operational and technical management of named ACS accounts, facilitating and monitoring service delivery, and coordinating ACS USA’s service offering internally and externally to optimize customer value and satisfaction and drive continuous improvement. The position manages account execution against customer standard operating procedures and destination account management documents. It maintains relationships with global customers and ACS regions, develops knowledge of customer businesses and supply chain requirements, monitors performance and service levels, and supports implementation projects, reporting, escalation, and issue resolution. Account activities use the Infor Nexus platform for workflow management. Light travel is required.

Requirements

Bachelor of Science in Logistics, Supply Chain, International Business, or Project Management, or equivalent experience.
One to three years of experience, or recent supply chain graduates with appropriate coursework and relevant summer internship experience.
Strong analytical and quantitative skills.
Advanced Excel skills, including manipulating data with formulas, VLOOKUP, and other advanced functions.
Advanced Microsoft Office Suite skills.
Ability to convert Excel data into PowerPoint presentations.
Strong interpersonal skills and the ability to communicate professionally with coworkers and vendors at all levels.
Ability to travel lightly.

Nice To Haves

Knowledge of the Infor Nexus system.

Responsibilities

Own and manage overall account execution at the operations management level, following customer SOPs and destination account management documents.
Maintain strong relationships and contact with global customers and ACS regions supporting those customers.
Develop and maintain in-depth knowledge of customer businesses and associated supply chain requirements.
Drive operational excellence, improvement, and execution, compliance, and quality of operational SOPs.
Create internal performance scorecards and conduct root cause analysis.
Develop and maintain metrics and KPIs for operational aspects of the business.
Implement solutions proactively to address identified issues, drive continuous improvement, and execute corrective solutions.
Minimize customer-perceived service failures through planned performance monitoring and operational guidance.
Monitor service levels to ensure performance meets customer and ACS contractual requirements.
Ensure compliance with operational, regulatory, and administrative policies and procedures.
Execute customer strategic initiatives to improve processes and create long-term value.
Analyze new and existing business to identify additional revenue opportunities.
Manage implementation projects and serve as an escalation line.
Troubleshoot and resolve EDI issues.
Participate in ACS global and regional control tower management discussions and share best practices.
Create and analyze customer reports using business intelligence.
Prepare and facilitate quarterly business reviews (QBRs).
Transfer best practices throughout the area of responsibility.
Ensure resource management and equipment planning processes are defined, deployed, and measured.