Associate Account Executive/Sales Operations

Robert Graham•New York, NY

5d•$58,800 - $75,000•Hybrid

About The Position

The Associate Account Executive/Sales Operations supports Robert Graham’s wholesale business by managing customer service, account setup, order fulfillment, shipping communication, NuOrder, and day-to-day sales administration. The role serves as a liaison among key and specialty accounts, the sales team, distribution, credit, planning, and other internal partners, helping ensure accounts are onboarded properly, orders are processed accurately, and shipments are completed on time. The position provides operational support to Specialty Store accounts and the Specialty Stores sales team, including outside representatives. It manages orders from entry through shipment, supports account setup and maintenance, administers NuOrder, prepares sales reports and materials, and coordinates with cross-functional teams. The successful candidate is organized, responsive, detail-oriented, and able to manage multiple accounts and priorities in a fast-paced wholesale environment.

Requirements

2–4 years of experience in sales operations, wholesale customer service, order management, or a related function.
Strong Microsoft Excel skills and comfort working with order-management, ERP, CRM, and reporting systems.
Excellent organizational skills and strong attention to detail.
Clear and professional written and verbal communication skills.
Strong problem-solving skills and the ability to follow issues through to resolution.
Ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment.
Collaborative, service-oriented approach with a strong sense of urgency and accountability.

Nice To Haves

Apparel, fashion, consumer products, or wholesale experience.
Experience with NuOrder or a similar digital wholesale platform.
Experience supporting independent specialty stores, outside sales representatives, or multi-account wholesale businesses.

Responsibilities

Serve as the primary operational contact for Specialty Store accounts regarding order status, shipping, inventory availability, and delivery questions.
Manage orders from entry through shipment, ensuring accuracy across styles, quantities, pricing, discounts, terms, shipping windows, and customer requirements.
Monitor open orders and proactively communicate potential shipping delays, inventory shortages, credit holds, and other issues.
Provide customers and sales representatives with shipment confirmations, tracking information, invoices, and order-status updates.
Process order revisions, cancellations, extensions, substitutions, and other customer requests.
Coordinate returns, return authorizations, shortages, damages, chargebacks, and shipping claims.
Maintain customer-specific compliance requirements.
Manage setup and onboarding of new accounts, including collecting and reviewing required documentation.
Coordinate with Credit, Finance, Customer Service, and other internal teams to ensure accounts are approved, activated, and maintained promptly.
Maintain accurate customer records, contact information, payment terms, shipping instructions, sales representative assignments, and account notes.
Communicate account-setup status, outstanding requirements, and approvals to customers and the sales team.
Support updates to existing accounts, including ownership, billing, shipping, contact, and credit-information changes.
Administer NuOrder, including customer and sales representative access, account assignments, territories, and permissions.
Review NuOrder orders for accuracy and coordinate their entry or integration into the order-management system.
Troubleshoot NuOrder questions related to access, product visibility, order placement, and platform functionality.
Monitor NuOrder activity and follow up on incomplete orders, draft orders, and other sales opportunities.
Ensure product, pricing, inventory, and account information remain accurate and current in NuOrder.
Coordinate with internal teams and NuOrder support to resolve platform or integration issues.
Provide day-to-day back-office support for the Specialty Stores sales team and outside sales representatives.
Submit, review, and maintain wholesale orders in the order-management system.
Prepare order confirmations, open-order reports, shipping recaps, ATS reports, and other sales materials.
Help manage order deadlines, shipping windows, and follow-up calendars.
Coordinate sample and collateral requests for specialty accounts and sales representatives.
Maintain regular reporting on bookings, open orders, shipments, cancellations, returns, and account status.
Identify order or shipping issues that could affect revenue and escalate them to sales leadership.
Track specialty-account performance and provide information for sales recaps and business reviews.
Work cross-functionally with Sales, Planning, Allocation, Credit, Finance, Production, Distribution, and Customer Service.
Support the development and improvement of sales-operation processes, reporting tools, and account-service standards.
Complete additional sales administration projects as needed.