Full Time Assistant Manager - Mall at Wellington Green

Build-A-Bear Workshop•Wellington, FL

4d•Onsite

About The Position

The Assistant Workshop Manager supports the store manager in all aspects of store operations, helping ensure excellent Guest service, effective staff management, and successful execution of sales and marketing strategies. The role helps drive store performance while maintaining a positive experience for Guests and associates. The Assistant Workshop Manager leads scheduled shifts, supports staffing and team development, promotes sales, maintains brand merchandising standards, resolves Guest issues, and oversees inventory processes. Performance is measured against annual store objectives and corporate goals, including financial results, operational execution, talent management, Guest and associate experience, team collaboration, and stakeholder feedback.

Requirements

At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Nice To Haves

2–4 years of store management experience in a customer-centric business, preferably specialty retail.
Associate's degree or higher in business, management, or a related field.
Thrives in a high-engagement Guest experience environment.
Balances creativity and fun with accountability and dependability.
Connects with and inspires others to drive results.
Exercises common sense and sound judgment in ambiguous situations.
Displays strong initiative and self-direction.
Unites teams to deliver strong results.
Works effectively in a dynamic, changing environment and remains calm under pressure.
Leads with a confident, extraverted style that enlivens, engages, and positively impacts individuals and groups.
Maintains a positive outlook despite challenging circumstances.

Responsibilities

Assist the Chief Workshop Manager with daily associate assignments, work direction, break schedules, tasks, priorities, and role-model leadership.
Assist with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
Lead and inspire the team during scheduled shifts while enforcing and following company policies, procedures, and standards.
Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager; recommend disciplinary actions and assist with corrective actions.
Support compliance in store security, cash management, product confidentiality, safety, attendance, business conduct, and other associate handbook policies.
Drive sales as Floor Leader by coaching Bear Builders, delivering the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency, follow safety procedures, and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.