Full Time Assistant Manager - Mall at Wellington Green

Store•Wellington, FL

3d•Onsite

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates. You will help lead scheduled shifts, support staffing and talent decisions, coach associates to meet business targets, maintain brand and operational standards, oversee inventory processes, and help resolve Guest issues. Performance is measured by the ability to achieve annual store objectives and corporate goals, including financial results, the Guest and associate experience, talent management, operational execution, team collaboration, and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate.

Requirements

At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.
Ability to thrive in a high-engagement Guest experience environment; balance creativity and fun with accountability and dependability; connect with and inspire others; exercise sound judgment; show initiative and self-direction; unite teams; remain calm under pressure in a dynamic environment; lead with a confident, engaging style; and maintain a positive outlook in challenging circumstances.

Nice To Haves

2–4 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
Associate's degree or higher in business, management, or a related field.

Responsibilities

Assist the Chief Workshop Manager in assigning associates’ daily work, managing break schedules, and completing daily tasks and priorities while serving as a role model leader.
Assist with hiring and promotion decisions by providing feedback and recommendations about applicant selection and staff advancement.
Lead and inspire the team during scheduled shifts while following and enforcing Build-A-Bear Workshop policies, procedures, and standards.
Immediately communicate possible policy violations to the Chief Workshop Manager and/or District Manager, and recommend or assist with corrective actions when violations occur.
Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, adjusting sales approaches based on business trends, and motivating the team to meet or exceed targets.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency, follow safety policies and procedures, and resolve Guest issues.
Oversee inventory management, including receiving, stocking, and inventory counts.
Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.
Achieve annual store objectives and corporate goals, including financial objectives, talent management, operational standards, team collaboration, communication, and performance.