Full Time Assistant Manager - Broadway at the Beach

Store•Myrtle Beach, SC

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates. You will lead and inspire associates during scheduled shifts, help manage daily assignments and priorities, support hiring, promotion, and corrective-action decisions, and drive sales as the Floor Leader. You will help ensure brand-aligned merchandising, safe and efficient operations, effective inventory management, and a high-performing team that delivers an exceptional Guest experience. Performance is measured by achievement of annual store objectives and corporate goals, including decision-making and execution, financial results, the Experience First culture, talent management, operational standards, team collaboration and performance, and stakeholder feedback. The job description notes that supervisors may assign additional functions and requirements, and that the description is not an exhaustive list.

Requirements

At least 2 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
High school diploma.
Basic understanding of common store technology solutions, such as POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.
Thrives in a high-engagement Guest experience environment; balances creativity and fun with accountability and dependability; connects with and inspires others to drive results; exercises common sense and sound judgment in ambiguous situations; displays initiative and self-direction; unites teams; adapts to a dynamic and changing environment while remaining calm under pressure; leads with a confident, engaging, positive style; and maintains a positive outlook in challenging circumstances.

Nice To Haves

2–4 years of store management experience, with a proven successful history in a customer-centric business, preferably specialty retail.
Associate's degree or higher in business, management, or a related field.

Responsibilities

Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work, including managing break schedules, assigned tasks, and daily priorities; serve as a role model leader.
Assist the Chief Workshop Manager with hiring and promotion decisions by providing feedback and recommendations regarding applicant selection and staff advancement.
Lead and inspire the team during scheduled shifts, and enforce and follow Build-A-Bear Workshop policies, procedures, and standards.
Identify and immediately communicate possible policy violations to the Chief Workshop Manager and/or District Manager.
Recommend appropriate disciplinary actions and assist in delivering corrective actions for policy violations, including those involving store security and cash management, product confidentiality, safety, attendance, and business conduct.
Drive sales as Floor Leader by coaching Bear Builders, delivering the Experience First culture, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
Ensure merchandising displays and layouts adhere to brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency and adherence to safety policies and procedures, and to resolve Guest issues.
Oversee inventory management, including receiving, stocking, and inventory counts.
Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.