Full Time Assistant Manager - Broadway at the Beach

Build-A-Bear Workshop • Myrtle Beach, SC

6d

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you support the Chief Workshop Manager in all aspects of store operations. The role focuses on delivering excellent Guest service, managing associates effectively, and executing sales and marketing strategies. You help drive store success while maintaining a positive experience for Guests and associates.

You lead scheduled shifts, support team development and operational execution, and help ensure that the workshop meets annual store objectives and corporate goals. Performance is measured by decision-making and execution, financial results, Guest and associate experience, talent management, operational standards, team collaboration, communication, performance, and stakeholder feedback.

This description is not exhaustive. Supervisors may assign additional functions and requirements as appropriate. It does not represent an expressed or implied employment contract or alter at-will employment; Build-A-Bear reserves the right to change the description or assign tasks as appropriate.

Requirements

• At least 2 years of store management experience, with a successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.

Nice To Haves

• 2–4 years of store management experience, with a successful history in a customer-centric business, preferably specialty retail.
• Associate's degree or higher in business, management, or a related field.
• Thrives in a high-engagement Guest experience environment.
• Balances creativity and fun with accountability and dependability.
• Connects with and inspires others to drive results.
• Exercises common sense and sound judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Unites teams to deliver strong results.
• Works effectively in a dynamic and changing environment while remaining calm under pressure.
• Leads with a confident, extraverted style that enlivens, engages, and positively impacts individuals and groups.
• Maintains a positive outlook despite challenging circumstances.

Responsibilities

• Assist the Chief Workshop Manager with daily associate assignments, directing work, managing break schedules, completing assigned tasks and priorities, and serving as a role-model leader.
• Assist with hiring and promotion decisions by providing feedback and recommendations regarding applicant selection and staff advancement.
• Lead and inspire associates during scheduled shifts while enforcing and following company policies, procedures, and standards; promptly communicate possible violations and recommend or help deliver corrective actions.
• Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure merchandising displays and layouts follow brand standards and create an inviting, cohesive store environment.
• Use independent judgment to maintain operational efficiency and store safety and to resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED