Assistant Store Manager, Full-Time - Broadway Plaza

Reformation•Walnut Creek, CA

12d•Onsite

About The Position

The Assistant Store Manager helps lead and execute the efforts required to achieve individual store goals. Reporting to the Store Manager, this role supports sales performance, customer experience, store operations, merchandising, inventory controls, loss prevention, and team development. The Assistant Store Manager serves as a brand ambassador, educates customers about Reformation and its sustainability mission, and helps create an elevated, customer-first shopping experience. The position requires availability for a minimum of 40 hours per week, open availability across all seven days, and flexibility to work days, nights, weekends, and holidays when business needs require.

Requirements

At least 4 years of retail management experience.
Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced, changing environment.
Ability to set standards for operational efficiency, follow processes and systems, maximize team and business results, and identify improvements.
Ability to collaborate with cross-functional partners toward shared business outcomes.
Proactive sense of urgency and ability to prioritize important work.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation, willingness to take on new challenges, and ability to inspire others.
Strong communication and teamwork skills, with a passion for people.
Effective and timely problem-solving, strong business acumen, and attention to detail.
Positive attitude and willingness to take on tasks of any size.
Availability for a minimum of 40 hours per week, open availability across a full seven-day work week, and flexibility to work days, nights, weekends, and holidays as needed.

Responsibilities

Measure and monitor sales performance, taking action to improve business results when needed.
Meet and exceed store sales goals.
Represent the brand, communicate its values, and educate customers about Reformation and sustainability.
Lead the sales floor and deliver an excellent, customer-first experience that builds loyal client relationships.
Monitor customer interactions with team members and technology, and provide in-the-moment coaching.
Schedule effectively to balance sales and service, place the right people in the right roles at the right times, and achieve payroll goals.
Deliver and maintain excellent customer experience NPS scores.
Maintain inventory accuracy and controls.
Lead and train the store team to ensure consistent performance.
Support loss prevention, set expectations, and own loss-prevention training for the store team.
Assist with store operations to achieve revenue targets.
Maintain facility upkeep, presentation, and organization.
Support merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
Provide real-time and weekly product and sales feedback to the Store Manager to inform allocations and business performance.
Maintain selling-floor brand and concept standards, and train support staff in visual and digital merchandising.
Help manage retail team performance and support career development and a positive employee experience.
Assist with hiring, training, and development of the store team across business areas.

Benefits

Employer-sponsored private medical, dental, and vision insurance for eligible employees.
Commuter benefits.
Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
Retirement planning support for eligible employees, including access to Environmental Social Governance-aligned investment funds.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Yearly donations to community efforts.
Clothing discount.
Culture events, including Ref Values week.
Volunteer Time Off.
Opportunities for growth.