Assistant Transportation Manager - FT

MetroLink Tulsa•Tulsa, OK

About The Position

The Assistant Transportation Manager assists the Manager and Director of Transportation with administrative and supervisory duties to plan, organize, and coordinate daily transportation services. The role includes routine clerical work and accurate verification and recording of attendance, schedules, hours worked, and time adjustments. It also involves performance counseling and disciplinary actions, with careful attention to accurate record keeping. This is a safety-sensitive position subject to drug and alcohol testing under applicable Federal Transit Administration requirements. The role supports efficient, safe, timely, customer-focused bus service while meeting departmental budget and performance targets. The Assistant Transportation Manager supervises and guides assigned personnel, supports dispatch and opening and closing operations, maintains employee and service records, enforces policies and labor-contract requirements, and prepares and reviews reports. The position requires regular and timely attendance, may involve on-call evenings and weekends, and may require travel to training or seminars.

Requirements

Valid Oklahoma driver’s license within 30 days of hire.
Possess or obtain a valid Oklahoma Commercial Driver’s License with Passenger (P) and Airbrake endorsements within six months of hire; CDL training is provided for qualified candidates.
Excellent oral and written communication skills.
Strong data-analysis, organizational, and problem-solving skills.
Strong Microsoft Excel skills, including sorting data and using basic formulas.
Ability to develop proficiency with OPTIBUS scheduling and planning software and AVAIL TECHNOLOGIES CAD/AVL data reporting and collection tools.
Ability to deal pleasantly and effectively with the public and MetroLink Tulsa employees in person and by telephone.
Ability to assist with and compose technical and staff reports.
Good driving record and geographic knowledge of the City of Tulsa.
Ability to understand MetroLink Tulsa policies and the union contract.
Ability to handle multiple activities, work with limited supervision, prioritize, multitask, and maintain accuracy in data entry.
Ability to maintain confidential data.
Safety-conscious approach and ability to avoid accidents where possible.
May be required to lift or push up to 15 pounds, and lift and move office materials and information signage.
Ability to sit, stand, and walk extensively during a normal workday; spend hours outdoors; get in and out of and drive a company automobile; and board, ride, and deboard MetroLink Tulsa vehicles.
Ability to hear telephone and verbal directions, perform essential functions visually, and view a visual display terminal for extended periods.
Willingness to work early mornings, evenings, holidays, and weekends on occasion.

Nice To Haves

Fluency in English and Spanish is desirable.

Responsibilities

Assist with the operation of the Transportation Department and help ensure transit service is efficient, safe, on time, and aligned with budget and performance targets.
Provide supervision, guidance, and direction to assigned personnel and promote a positive organizational image and process improvement.
Manage priorities for day-to-day transportation operations to support safe, reliable, customer-focused, and efficient bus service.
Assist with opening and closing supervisor duties and cover dispatch when needed.
Oversee preparation, updating, and accuracy of records, including timesheets, overtime controls, route and service performance, attendance, schedules, employee information, and required reports.
Communicate and consistently enforce service-operation policies and procedures.
Coach and counsel employees and administer disciplinary actions with management or staff, ensuring operational disciplinary actions are justified, thorough, and accurate.
Monitor, counsel, and build teams to promote customer relations and meet operational goals such as on-time performance and employee retention.
Manage employee development through performance evaluations, counseling, and merit reviews.
Prepare, oversee, and review daily and monthly reports.
Perform duties in accordance with company policies and the labor contract.
Communicate orally and in writing, including making presentations to the Board of Trustees, employees, and outside groups as assigned.
Follow up on complaints in a timely manner.
Maintain knowledge of MetroLink Tulsa policies, procedures, and union contract.
Attend pertinent training and meetings as needed or directed, and travel to training classes or seminars as needed.
Report to work regularly and on time; work on call in evenings or weekends as necessary.
Perform other incidental duties as assigned.