Assistant To RAP Coordinator

Albany Housing Authority•Albany, NY

16d

About The Position

Under the general direction of the Department Head, the Assistant to the Rental Assistance Program Coordinator assists in developing, implementing, coordinating, and monitoring housing programs and related initiatives administered by the Albany Housing Authority. The role assists with applying and enforcing eligibility policies and program operating requirements, monitors staff work involving applicant investigations and ongoing eligibility, and prepares reports for the New York State Division of Housing and Community Renewal, HUD, and other oversight agencies. The position also monitors the accuracy of HUD reporting and program data, and typically involves supervision of others. The position supports day-to-day program operations, staff training, policy and procedure updates, admissions and voucher processing, file and certification reviews, customer service, inspections, reporting, quality control, audit responses, and coordination with other departments and external partners. It is responsible for completing Housing Assistance Payment procedures and tracking and monitoring departmental reasonable-accommodation requests in accordance with AHA procedures and delegated authority, coordinating implementation with the Department Head.

Requirements

Graduation from a regionally accredited or New York State-registered college or university with a bachelor’s degree or higher in Social Sciences, Human Services, or a related field; OR an associate’s degree or higher in one of those fields and two years of full-time professional work experience in a human services or community services agency dealing with public assistance or a related field; OR high school graduation or a high school equivalency diploma and four years of full-time professional or paraprofessional work experience (or part-time equivalent), including two years of qualifying experience described in the associate-degree pathway; OR a satisfactory equivalent combination of training and experience within the stated limits.
Possession of a valid Class D New York State Department of Motor Vehicles driver’s license at appointment.
Good knowledge of regulations and rules governing Section 8 and related funding programs, investigation procedures, and Public Housing Law selection criteria.
Working knowledge of financial-asset investigation techniques and housing inspection codes.
Working knowledge of the housing market and familiarity with local governing-body Code Enforcement requirements.
Working knowledge of computer resources and ability to evaluate statistical reports.
Good knowledge of personal computers and office equipment.
Ability to interpret and calculate eligibility and apply laws and policies by comparing applications with written criteria.
Ability to perform mathematical calculations accurately.
Ability to supervise the work of others.
Ability to resolve disputes between tenants and landlords.
Ability to prepare statistical information and reports.
Physical condition commensurate with the demands of the position.

Responsibilities

Assist staff in interpreting and applying housing laws, rules, regulations, policies, and procedures.
Assist in coordinating ongoing staff training on rental subsidies, leasing programs, tenant certification and eligibility, budget allocations, compliance, and housing-management systems.
Help interpret HUD and other oversight-agency policies and revise departmental procedures when policies change.
Review certifications and supporting documentation for compliance with IRS regulations for Low-Income Housing Tax Credit properties and other program requirements.
Assist in preparing reports and recommendations about leasing operations, tenant selection, funding, utilization, occupancy, and program performance.
Monitor consistent enforcement and application of Authority regulations and policies.
Prepare statistical materials, charts, summaries, and management reports.
Prepare or present informational materials to agencies, landlords, applicants, participants, residents, property owners, and community partners as needed.
Enter, review, verify, and retrieve information in automated information systems.
Coordinate and monitor customer-service activities and ensure inquiries and complaints are addressed accurately, professionally, and promptly.
Assist with oversight of admissions, voucher issuances, briefings, tenancy-approval requests, moves, portability cases, special-purpose vouchers, and other housing actions.
Monitor staff workloads, assignments, processing timelines, and outstanding actions.
Review applicant and participant files, certifications, calculations, and supporting documents for accuracy, completeness, and compliance.
Help staff resolve complex eligibility, occupancy, leasing, subsidy, portability, and participant-account matters; refer matters requiring higher-level review to the Department Head.
Coordinate with inspection staff to request and track required inspections and address inspection-related holds, failures, abatements, and follow-up actions.
Monitor leasing, utilization, payment, certification, inspection, and reporting deadlines, and identify cases requiring corrective action or supervisory follow-up.
Monitor the accuracy and timely submission of HUD forms, program data, and required reports; help research and correct system errors, rejected records, and data discrepancies.
Assist in implementing quality-control procedures and conduct periodic reviews to identify errors, compliance concerns, training needs, and operational improvements.
Assist with responses to monitoring reviews, audits, complaints, management inquiries, and requests for program records or supporting documentation.
Safeguard confidential applicant, participant, resident, financial, medical, and personally identifiable information.
Coordinate with Authority departments, contractors, property owners, service providers, government agencies, and community partners on program operations and participant needs.
Assist in developing and implementing workflows, forms, notices, desk procedures, tracking tools, and internal controls.
Provide guidance, assign and review work, monitor performance, and assist in training and evaluating subordinate staff within delegated authority and applicable collective-bargaining agreements.
Act on behalf of the Department Head in routine operational matters during the Department Head’s absence or as assigned.
Complete all Housing Assistance Payment (HAP) procedures.
Track, monitor, and address departmental reasonable-accommodation requests in accordance with AHA procedures and delegated authority, coordinating implementation with the Department Head.
Perform related work as required.