Assistant To RAP Coordinator

Albany Housing Authority•Albany, NY

17d•$0 - $67,126

About The Position

Under the general direction of the Department Head, the Assistant to the Rental Assistance Program Coordinator assists in the development, implementation, coordination, and monitoring of housing programs and related initiatives administered by the Albany Housing Authority. The position helps apply and enforce eligibility policies and operational requirements, monitors staff work related to applicant investigations and ongoing eligibility, and supports accurate program data and required reporting to oversight agencies. Supervision of other employees is typical of the class. The incumbent supports staff and program operations across rental subsidies, leasing, tenant certification, eligibility, inspections, customer service, reporting, and compliance. The position reviews files and certifications, tracks program activity and deadlines, assists with complex cases, maintains confidentiality, coordinates with internal and external partners, and helps improve departmental procedures and quality controls. It is responsible for completing Housing Assistance Payment procedures and tracking and coordinating reasonable accommodation requests in accordance with Authority procedures and delegated authority.

Requirements

Graduation from a regionally accredited or NYS-registered college or university with a bachelor's degree or higher in Social Sciences, Human Services, or a related field; OR an associate's degree or higher in one of those fields plus two years of full-time professional work experience in a human services or community services agency dealing with public assistance or a related field; OR a high school diploma or equivalency and four years of full-time professional or paraprofessional experience, or its part-time equivalent, including two years of the described human-services or community-services experience; OR a satisfactory equivalent combination of training and experience within the stated limits.
Possess a valid Class D New York State Department of Motor Vehicles driver's license at the time of appointment.
Good knowledge of regulations and rules governing Section 8 and related funding programs, investigation procedures, and Public Housing Law selection criteria.
Working knowledge of financial-asset investigation techniques and housing inspection codes.
Working knowledge of the housing market and familiarity with local governing-body code-enforcement requirements.
Working knowledge of computer resources and ability to evaluate statistical reports.
Good knowledge of personal computers and office equipment.
Ability to interpret and calculate eligibility and apply laws and policies by comparing applications with written criteria.
Ability to perform mathematical calculations accurately.
Ability to supervise the work of others.
Ability to resolve disputes between tenants and landlords.
Ability to prepare statistical information and reports.
Physical condition commensurate with the demands of the position.

Responsibilities

Assist staff in interpreting and applying housing laws, rules, regulations, policies, and procedures.
Coordinate ongoing staff training concerning rental subsidies, special leasing programs, tenant certification and eligibility, budget allocations, program compliance, and automated housing-management systems.
Interpret HUD and other oversight-agency policies and assist with revising departmental procedures when policies change.
Review certifications and supporting documentation for compliance with Internal Revenue Service regulations for Low-Income Housing Tax Credit properties and other applicable program requirements.
Assist with reports and recommendations concerning housing program leasing operations, tenant-selection policies, funding, utilization, occupancy, and program performance.
Monitor consistent enforcement and application of Authority regulations and policies.
Prepare statistical materials, charts, summaries, and management reports.
Prepare or present informational materials and provide program information to agencies, landlords, applicants, participants, residents, property owners, and community partners.
Enter, review, verify, and retrieve information in an automated information system.
Coordinate and monitor customer-service activities to ensure inquiries and complaints are handled accurately, professionally, and promptly.
Assist with overseeing new admissions, voucher issuances, participant briefings, Requests for Tenancy Approval, moves, portability cases, special-purpose vouchers, and other housing actions.
Monitor staff workloads, assignments, processing timelines, and outstanding actions to support timely and accurate completion of program activities.
Review applicant and participant files, certifications, calculations, and supporting documents for accuracy, completeness, and compliance.
Help staff resolve complex eligibility, occupancy, leasing, subsidy, portability, and participant-account matters; refer matters requiring higher-level review to the Department Head.
Coordinate with inspection staff to request and track inspections and address inspection-related holds, failures, abatements, and follow-up actions.
Monitor leasing, utilization, payment, certification, inspection, and reporting deadlines and identify cases requiring corrective or supervisory action.
Monitor the accuracy and timely submission of HUD forms, program data, and required reports; help research and correct system errors, rejected records, and data discrepancies.
Help implement quality-control procedures and conduct periodic reviews to identify errors, compliance concerns, training needs, and operational improvements.
Assist with responses to monitoring reviews, audits, complaints, management inquiries, and requests for program records or supporting documents.
Safeguard confidential applicant, participant, resident, financial, medical, and personally identifiable information.
Coordinate with Authority departments, contractors, property owners, service providers, governmental agencies, and community partners regarding program operations and participant needs.
Help develop and implement departmental workflows, forms, notices, desk procedures, tracking tools, and internal controls.
Provide guidance, assign and review work, monitor performance, and assist with training and evaluating subordinate staff, consistent with delegated authority and applicable collective-bargaining agreements.
Act on behalf of the Department Head in routine operational matters during the Department Head's absence or as assigned.
Complete all Housing Assistance Payment (HAP) procedures.
Track, monitor, and address departmental reasonable-accommodation requests in accordance with AHA procedures and delegated authority, coordinating implementation with the Department Head.
Perform related work as required.