Assistant to Program Manager

CONNECTICUT COMMUNITY CARE INC•Bristol, CT

7d•Onsite

About The Position

The Assistant to Program Manager provides practical administrative, operational, resident, and program support to a congregate living community in Bridgeport, Connecticut. The role supports the Program Manager and Engagement Coordinator and helps the community run smoothly. The ideal candidate is dependable, organized, flexible, service-oriented, comfortable working with adults across the continuum of aging, attentive to details, and calm when priorities change. Duties are largely performed on-site in a large apartment building serving a group of 12–15 professional women who are part of a religious community. The employee performs duties in support of the organization's mission to identify choices and provide services that help people of all ages, abilities, and incomes live at home. The position is part-time. Duties may change, and additional responsibilities may be assigned.

Requirements

Strong organizational skills and the ability to manage multiple priorities, track details, and follow through on tasks.
Clear and professional written and verbal communication skills.
Sound judgment, patience, discretion, and a commitment to resident confidentiality.
Comfort with email, shared calendars, basic computer applications, virtual meeting platforms, and online resources.
Ability to work independently and as part of a collaborative team.
Reliable transportation, a valid driver's license, and current automobile insurance are required.

Nice To Haves

An associate's or bachelor's degree is preferred; relevant experience may be considered in lieu of a degree.
Prior experience in an administrative, operational, or community support role is strongly preferred.
Experience working with adults across the continuum of aging, in social services, senior living, or a related field is an asset.
Helpful, but not required, experience in administrative or office support; scheduling, records management, or customer service; adult services, social services, senior living, or hospitality; event or community programming; or transportation or volunteer coordination.

Responsibilities

Assist the Program Manager with day-to-day community operations, scheduling, communication, recordkeeping, and follow-up.
Coordinate congregate meals and help create opportunities for social connection.
Maintain calendars for resident appointments, aide schedules, programs, transportation, meetings, and other community activities.
Coordinate housekeeping, meal preparation, transportation, vendors, and other direct services.
Monitor the scheduling and quality of direct services and promptly communicate concerns or changes to the appropriate Sage Care Navigator or provider.
Assist residents with technology, including email, Zoom, transportation applications, and other online resources.
Arrange transportation and, when needed, accompany residents to routine medical appointments, meetings, outings, and other activities.
Maintain inventories; coordinate the purchase of household, personal, and communal supplies; and maintain receipts and expense documentation.
Support required financial recordkeeping and participate in relevant meetings when requested.
Meet with Sage Care Navigators at least twice monthly to support communication and continuity of resident care.
Provide trained backup support for after-hours or urgent community needs when assigned.
Get to know residents individually, including their interests, preferences, abilities, histories, and goals.
Support the Engagement Coordinator in planning opportunities for socialization, learning, recreation, wellness, culture, and community involvement.
Assist with on-site programs, outings, virtual programs, guest speakers, performances, educational opportunities, and special events.
Coordinate program logistics, including registrations, reservations, transportation, supplies, room setup, vendor communication, and resident reminders.
Research community resources, speakers, programs, and low-cost opportunities that reflect residents' interests.
Encourage participation while respecting each resident's independence, preferences, and right to choose.
Help evaluate participation and feedback to strengthen future programming.
Maintain a warm, respectful, visible, and approachable presence within the community.
Communicate schedules, events, meetings, announcements, and changes clearly to residents.
Respond to routine resident questions and requests and ensure appropriate follow-through.
Recognize and communicate emerging concerns or unmet needs to the Program Manager, Engagement Coordinator, or Sage Care Navigator as appropriate.
Provide reliable backup for routine administrative and coordination responsibilities during planned or unexpected absences.
Maintain clear documentation and communication to support smooth handoffs and continuity.