Assistant Terminal Manager

Hoboken Charter•Hoboken, NJ

About The Position

The Assistant Terminal Manager learns to manage the daily operations of the bus terminal and works cross-functionally to support the safety and efficiency of service and operations. The role builds relationships with terminal leadership, schedulers, dispatchers, customer service, and sales teams to promote teamwork and improve the efficiency of the transportation operation. Planning and dispatch are also important parts of the position. The Assistant Terminal Manager reports to the General Manager and monitors dispatch and operations performance, providing feedback. This is a salaried position paying $65,000–$80,000 annually, commensurate with experience. The stated schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m.; a flexible schedule, including weekends as needed, and longer hours from time to time may be required depending on workload and terminal staffing.

Requirements

Ability to manage in a fast-paced, high-change environment while maintaining a positive attitude.
Solid internal and external customer service skills.
Organized, analytical, and driven to achieve results.
Instinct for process improvement.
Ability to assess and coordinate logistics plans.
Adaptability to varying levels of technology.
Proficiency in Excel.
Effective written and verbal communication skills.

Nice To Haves

Experience as a dispatcher at Academy.
Knowledge of DOT, FMCSA, and OSHA regulations.

Responsibilities

Build and develop cross-functional relationships with terminal leadership, planners, schedulers, dispatchers, customer service, and sales teams.
Analyze charter bus and shuttle operations schedules and itineraries to ensure adequate resources are in place and operations comply with DOT regulations.
Manage execution of action items, coordinate resources, and manage communication across teams.
Manage employee relations.
Participate in strategic projects and initiatives.
Monitor dispatch and operations performance and provide feedback.