Assistant Terminal Manager

Academy Bus•Hoboken, NJ

2d•$65,000 - $80,000

About The Position

The Assistant Terminal Manager learns to manage the daily operations of a bus terminal, working across functions to support the safety and efficiency of service and operations. The role establishes relationships with terminal leadership, schedulers, dispatchers, customer service, and sales teams to promote teamwork and improve transportation operations. Planning and dispatch are vital parts of the position. The Assistant Terminal Manager reports to the General Manager and monitors dispatch and operations performance, providing feedback. This is a salaried role that may require longer hours at times depending on workload and terminal staffing. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m., with flexibility to work weekends as needed. The annual salary is $65,000–$80,000, commensurate with experience.

Requirements

Ability to manage in a fast-paced, high-change environment while maintaining a positive attitude.
Solid internal and external customer service skills.
Organized, analytical, and driven to achieve results.
Instinct for process improvement.
Ability to assess and coordinate logistics plans.
Adaptable to varying levels of technology.
Proficient in Excel.
Effective written and verbal communication skills.

Nice To Haves

Experience as a dispatcher at Academy.
Knowledge of DOT, FMSCA, and OSHA regulations.

Responsibilities

Build and develop cross-functional relationships with terminal leadership, planners, schedulers, dispatchers, customer service, and sales teams.
Analyze charter bus and shuttle operations schedules and itineraries to ensure adequate resources are in place and operations comply with DOT regulations.
Manage execution of action items, coordinate resources, and manage communication across teams.
Manage employee relations.
Participate in strategic projects and initiatives.
Monitor dispatch and operations performance and provide feedback.