Assistant Manager-Terminal

SSA Marine•Marion, AR

About The Position

The Assistant Terminal Manager helps ensure that terminal operations and personnel perform effectively in customer relations, productivity, safety, and quality assurance. The role works to maintain positive labor relations and is accountable for a safe and efficient operation. It coordinates customers, agents, labor, and other parties, and supports the Terminal Manager with business quotes and daily communication with the Port Authority. The position oversees ramp supervisors and union-represented personnel, manages staffing and equipment for scheduled vessel operations, and helps optimize resources and vessel turnaround. It plans and implements rigging arrangements, completes operational and compliance reports, and investigates and reports damages and liabilities. The Assistant Terminal Manager must learn and follow union contracts and may counsel or discipline employees or recommend termination as needed, consistent with the labor agreement. Other duties may be assigned.

Requirements

At least 5 years of experience in terminal operations.
At least 5 years of experience managing and supervising related union labor.
High school diploma or equivalent management experience.
Valid driver's license.
Possess, or be able to obtain and maintain, a valid TWIC card.
Ability to manage a large, complex, and diverse workforce in a fast-paced environment.
Strong problem-solving skills and the ability to respond quickly and effectively to operational issues.
Ability to plan and organize projects in a fast-paced environment and work varied hours, shifts, and days.
Effective communication with union workforce and other staff; ability to explain and define ideas and operations and provide examples.
Extensive rigging expertise, including load/stress and calculation skills.
Experience with computerized operating systems.
Knowledge of safety and accident prevention codes and regulations.
Knowledge of local union dispatching rules.
Ability to observe all safety and health requirements for the container terminal environment.
Ability to work rotating day, evening, and night shifts.
Ability to work in extreme outdoor temperatures, dusty conditions, and occasionally high-noise conditions.
Ability to work safely in an environment that may be hazardous to people unable to see and hear fast-moving equipment.
Ability to drive as part of the role.

Responsibilities

Assist the Terminal Manager with quoting rates for potential business.
Communicate daily with the Port Authority.
Maintain a safe and efficient work environment, including ensuring required PPE is worn and additional PPE is distributed when needed.
Maintain a drug- and alcohol-free, hostile-free, and discrimination-free work environment.
Manage the availability of equipment and personnel for timely completion of scheduled vessel operations.
Ensure staff and equipment are fully utilized, optimize resource utilization and uptime, and help meet economic performance indicators and vessel turnaround schedules.
Oversee ramp supervisors and union-represented personnel in proper operating procedures.
Counsel and discipline personnel, or make termination recommendations as needed, while following the labor agreement.
Plan, design, and implement rigging arrangements.
Complete shift production, payroll, and safety reports and forms, and submit reports to the appropriate parties by required deadlines.
Investigate and report damages and liabilities to appropriate management and authorities.
Learn, navigate, and adhere to all union contracts.
Coordinate among customers, agents, labor, and other parties.
Perform other duties as assigned.