Assistant Terminal Manager
Saia Inc.•Atlanta, GA
About The Position
The Assistant Terminal Manager manages the planning and operations of a terminal and oversees functions including pickup and delivery, dock operations, and general administration. The role directs terminal employees and coordinates staffing and scheduling to deliver cost-effective, timely, and quality customer service. It also supports safe and efficient operations through equipment, tools, and training; oversees compliance; uses software and analytics to improve operations; and hires, onboards, motivates, and coaches employees.
Nice To Haves
- Bachelor’s degree in business or a related field.
- 5+ years of terminal operations experience.
- Knowledge of Microsoft Office and transportation management applications.
- Ability to work flexible hours.
Responsibilities
- Direct and coordinate terminal employees’ activities to provide cost-effective, timely, and quality customer service.
- Investigate customer complaints and resolve problems.
- Provide staff with the equipment, tools, and training needed for safe and efficient operations.
- Coordinate staffing levels and work schedules to maximize terminal productivity.
- Oversee compliance with company policies and procedures, safety rules, and governmental regulations.
- Use software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve problems.
- Interview, select, and onboard terminal employees.
- Promote positive employee relations through motivation, feedback, and coaching.
Benefits
- Competitive compensation and great benefits; specific benefits are not listed.
- Employee performance is rewarded.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
