Assistant Team Leader

Mainstream Living•Des Moines, IA

4d•$0 - $18

About The Position

The Assistant Team Leader (ATL) provides services and support to people with intellectual disabilities and brain injuries in community-based settings. This professional leadership role combines direct support services with assistance to Team Leaders and the Program Director, including oversight of Direct Support Professionals (DSPs) and administrative work. The ATL helps promote a safe, welcoming environment that supports members’ individual goals and aspirations. This is considered an essential health care worker position and may require working one-on-one with members during an emergency to ensure their safety. The ATL shares responsibility for staffing schedules, shift coverage, onboarding and training, timecard and expense approvals, site and vehicle checks, maintenance requests, and monitoring DSP performance. The ATL assists with oversight of DSP staff and assumes primary responsibility for the Team Leaders’ and Program Director’s caseload in their absence, while also providing backup support. When providing direct care, the ATL performs duties described for DSP—Dayhab and DSP—Supported Employment roles. This includes supporting members’ service plans and individualized goals, monitoring safety and medication needs, assisting with training activities and behavioral support plans, and communicating professionally with guardians and other stakeholders. The role requires sound judgment, flexibility, organization, professionalism, and effective collaboration in potentially stressful situations.

Requirements

One of the following education and experience combinations: a bachelor’s degree in Human Services or a related field and some Human Services experience; an associate/two-year degree and some Human Services experience; or a high school diploma or equivalent (HiSET/GED) and at least six months of Human Services experience. Combinations of education and experience are assessed to determine qualification.
Valid driver’s license, legal driving privileges in Iowa, and qualification as an insurable driver under Mainstream Living’s underwriter.
DSP-SE staff must complete required initial and annual State training modules, including training specific to vocational settings.
Basic data-entry skills.
Ability to demonstrate competencies through internal training, including training to pass medication.
Commitment to the agency’s mission, vision, and values, respectful communication, professional conduct, appropriate boundaries, accountability, dependability, and flexibility.
Ability to establish rapport and positive relationships with others and maintain a professional role-model relationship with members, DSP staff, guardians, case managers, and other stakeholders.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills, including effective listening, appropriate responses, and the ability to relate to people from diverse backgrounds.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagram, or schedule-based instructions.
Maturity, stability, sound judgment in crisis situations, flexibility, and the ability to collaborate, objectively assess situations, and determine appropriate courses of action.

Nice To Haves

Familiarity with Microsoft Word, Google Docs, and Excel.
Combination of education and experience may be assessed in determining qualification.

Responsibilities

Participate in interviewing, welcoming, onboarding, and initial training of new employees as assigned; assist with ongoing program- or member-specific training.
Prepare staff work schedules and ensure shifts are covered; train available PRN staff, coordinate coverage options, communicate coverage difficulties to supervisors, and collaborate with Human Resources, Team Leaders, and the Program Director on open hours.
Communicate employee status changes, transfer requests, terminations, or leaves to the appropriate personnel and complete Personnel Action forms.
Approve DSP timecards, monitor accuracy and overtime in accordance with policy, and confirm hours worked with peers at other sites when needed.
Monitor DSP performance on site, provide feedback, and report observations or issues to Team Leaders and the Program Director.
Code, approve, and submit employee expense reimbursements and agency vehicle mileage.
Monitor sites for safety and maintenance needs; complete maintenance requests and communicate delays or issues.
Ensure routine checks, emergency drills, and lift reviews are completed and submitted.
Monitor vehicle cleanliness, supplies, and incidents, and schedule six-month and nonroutine maintenance checks.
Assist with DSP oversight and assume primary responsibility for the Team Leaders’ and Program Director’s caseload when they are absent; provide backup assistance as needed.
Maintain a weekly balance of direct-care shifts as instructed by the supervisor; direct-care assignments may vary according to open shifts and member needs.
Monitor the safety and cleanliness of program environments and communicate needs or concerns to Team Leaders and the Program Director.
Monitor members’ medication and safety needs and report suggestions or concerns to Team Leaders and the Program Director.
Support implementation of members’ service plans in daily routines through direct support, supervision, and encouragement aligned with established supports and individualized goals.
Assist in assessing members’ skills, needs, and interests, and communicate observations and suggestions to Team Leaders and the Program Director.
Assist with development, implementation, and documentation of member-specific training activities as assigned.
Communicate effectively and professionally with guardians, stakeholders, and others.
Assist with implementation and monitoring of member behavioral support plans.
Assist with member education, forums, and meetings.
Perform other duties as assigned.